e-commerce manager

3 days ago


Cape Town, Western Cape, South Africa Smollan Group Full time
E-COMMERCE ACCOUNT MANAGER

Join to apply for the E-commerce Account Manager role at Smollan.

Role Overview:
The E-commerce Account Manager is responsible for engaging and onboarding vendors per the client-provided target list. This role includes lead qualification, setting up vendor meetings, conducting onboarding presentations, and managing the contract finalization process.

Key Responsibilities & Deliverables:

Vendor Engagement & Onboarding
  • Conduct Lead Qualification & Chase, ensuring target vendors are engaged.
  • Schedule and conduct introduction meetings, using Amazon-provided pitch decks.
  • Own vendor relationships until contract finalization, ensuring smooth onboarding.
  • Send the onboarding pack (PowerPoint, T&Cs, PHP catalog template) to vendors.
Contract Management & KPI Execution
  • Guide vendors through contract signing and listing information submission.
  • Identify vendors who may struggle with compliance and provide necessary guidance.
  • Ensure accurate tracking of vendor onboarding metrics, reporting progress to leadership.
Performance Reporting & Compliance
  • Maintain accurate vendor onboarding status records.
  • Ensure daily KPI tracking is up to date.
  • Use standardized checklists before escalating any issues.
  • Expedite completion of PHP catalog templates and share them with Amazon VM.

Skills & Competencies Required:

  • Sales & Negotiation Skills - Ability to close vendor agreements successfully.
  • Presentation & Communication - Comfortably conduct onboarding meetings and negotiations.
  • Data Tracking & Reporting - Strong ability to track onboarding progress and update KPI dashboards.
  • Problem Solving - Ability to identify onboarding issues and escalate when necessary.

Minimum Qualifications & Experience:

  • Education: Matric + Diploma/Degree in Business or related field preferred.
  • Experience: Minimum 3+ years in B2B sales, vendor onboarding, or e-commerce.
  • Technical Skills: CRM, PowerPoint, Google Sheets (for tracking).

Other Requirements: Own reliable vehicle and valid driver's license.

Seniority level

Associate

Employment type

Contract

Job function

Supply Chain

Industries

Retail

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