Solar Energy Support Specialist

4 weeks ago

Cape Town, Western Cape, South Africa Solarquest Full time
Solarquest Support Agent

We are seeking a highly motivated and customer-oriented Support Agent to join our team at Solarquest, a leading company in the solar industry. As a Support Agent, you will be responsible for providing exceptional customer support to our clients in the solar industry.

Key Responsibilities:

  • Respond to customer inquiries and provide comprehensive support via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues related to solar products, systems, and installations.
  • Effectively communicate complex information in a clear and concise manner, ensuring customers understand the solutions provided.
  • Collaborate with internal teams to escalate and resolve customer issues promptly.
  • Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software.
  • Provide product information, pricing, and technical specifications to customers.
  • Assist with order management, including processing orders, tracking shipments, and resolving any delivery issues.
  • Stay updated on industry trends, product knowledge, and best practices to provide up-to-date information to customers.
  • Contribute to the development of knowledge base articles and support documentation to improve efficiency and customer self-help resources.

Requirements:

  • Proven experience as a customer support representative or similar role in the solar industry.
  • Excellent communication skills, both written and verbal, with a strong ability to convey technical information in a clear and understandable manner.
  • Proficiency in using CRM systems such as Zoho, Pipedrive, or similar platforms.
  • Strong problem-solving skills and the ability to think critically to troubleshoot technical issues.
  • Familiarity with solar products, systems, and installation processes.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strong organizational skills with great attention to detail.
  • Ability to work independently and collaboratively within a team.
  • Positive attitude, empathy, and patience when dealing with customers.
  • Flexibility to work occasional evenings or weekends based on customer needs.

Preferred Qualifications:

  • Experience working in a technical support role.
  • Additional proficiency in other CRM platforms or relevant software applications.

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