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Strategic Account Manager

1 week ago

Johannesburg, Gauteng, South Africa Symphony Industrial AI, Inc. Full time

About the Role

We are seeking a highly skilled Strategic Account Manager to join our SymphonyAI Financial Services team. As a key member of this team, you will be responsible for managing 1-2 large strategic accounts and working closely with clients and internal teams to deliver exceptional value and service.

Your Responsibilities

  • Build and maintain strong relationships with key stakeholders in your assigned accounts, serving as a trusted advisor.
  • Collaborate with internal teams to deliver tailored solutions that meet client needs and objectives.
  • Develop and execute strategic account plans that drive growth, maximize client satisfaction, and ensure successful adoption of SymphonyAI Financial Services solutions.
  • Monitor account performance, identifying opportunities to enhance client engagement and introduce additional products or services.
  • Address and resolve any client issues or challenges, ensuring high levels of client satisfaction and successful outcomes.

About You

  • You have extensive experience managing large accounts, ideally within the financial services or technology sectors, with a proven track record of driving growth and client satisfaction.
  • You possess strong relationship-building skills, with the ability to build and nurture trusted advisor relationships with senior client stakeholders.
  • You are an excellent strategic thinker, with the ability to align solutions with client business goals.
  • You have exceptional verbal and written communication skills, with fluency in English. Proficiency in additional languages relevant to the region is a plus.
  • You are a proactive and client-centric individual, dedicated to understanding and addressing client needs.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across critical and resilient growth industries. We serve 1500+ Enterprise customers globally and have grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.