Application Support Team Leader
6 days ago
We are recruiting for a skilled Application Support Team Lead. The core function of the Application Support Team Lead will be to manage the output of the Application Support team by providing 3rd Level support to the team and ensuring End User uptime SLA is achieved.
**SPECIFIC SKILLS REQUIRED (e.g., key behaviour indicators)**
- Problem Analysis and Problem-Solving skills
- Genesys pure connect, pure cloud or other Cloud dialling platform experience advantageous
- Well-developed analytical and problem-solving skills
- Detail orientated
- Strong coordination and planning skills
- Sound interpersonal relationship skills, communicates efficiently with an ability to build and maintain relationships
- Empathy for business end users
- Always happy to jump in and help, even when it's not part of your job description
**TECHNICAL KNOWLEDGE**
- IT Degree or Diploma required
- 5 years relevant work experience of which at least two years is in supporting successful delivery in Application Support.
- Proficient in Office 365 and must have solid SharePoint management experience
- Strong networking understanding (Vlans, static routing, APN/VPN, wifi router configuration etc)
- Strong understanding of windows server environments (DC, DNS, DHCP)
- Strong Linux and windows skill set with solid SQL Skills
- Previous call centre environment experience advantageous
**WORKING HOURS**:08:00 to 17:00 (shifts and weekends when required)
All Rewardsco COVID protocols must be observed when arriving for Assessments including mask wearing - no mask means no entry.
**T's and C's Apply
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