Assistant Guest House Manager

3 weeks ago


Sea Point, South Africa Advertentia Real Estate Powered by CTHA Full time

Contract Stay In Position or reside within 2km of the Guest House

The main responsibility of the role is to ensure that the needs and requests of guests are met and that they have a memorable stay.

Salary to be discussed depending on level of experience.

Starting date: as soon as possible.

**Requirements**:

- Matriculated. A qualification in Travel and Tourism is desirable.
- Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times
- Strong people skills with the ability to interact and communicate effectively with guests and staff.
- Strong problem-solving abilities and the ability to handle guest concerns and complaints professionally.
- The position requires a minimum of 1 year of experience in a similar role
- Computer Literacy (min Word & Excel &)
- Excellent written and oral English language skills (additional languages are advantageous)
- Have strong organizational skills
- Work accurately under pressure
- Must be a good organizer, self-disciplined, loyal, and dedicated.
- Knowledge of safety and sanitation regulations in the hospitality industry.
- Flexibility to work irregular hours, including weekends and holidays.
- Valid Drivers Licence is a Bonus
- Must be fully vaccinated

Duties include, but are not limited to:

- Obtain all required reservation information prior to arrival
- Meet and greet guests, perform the guest arrival experience including all amenities, welcome, check-in and check-out processes.
- Efficiently deal with Guest departures, including settling of the account.
- Offer guests information regarding all services, accommodation, and facilities.
- Kitchen Management: Prepare and serve breakfast, baked goods, and occasional light meals for guests. Maintain a well-organized kitchen, order supplies & always ensure a clean & hygienic kitchen.
- Cleaning the grounds, public areas, kitchen, guest rooms and that inventory is properly stocked.
- Ensure linen and towelling and all relevant operating equipment is controlled and sufficient for hotel needs.
- Regular inspection of the property to ensure that all relevant standards, health and safety standards are maintained.
- Ensure that all areas and facilities are properly maintained.
- Review weekly maintenance schedule
- Daily, weekly and monthly stocktake
- Compile reports.
- Perform basic filing and clerical duties

**Salary**: R6,000.00 - R8,000.00 per month

Application Question(s):

- Would you be able to live at the guest house situated in Sea Point? If not do you stay within 1-2 km's of Sea Point?


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