Healthcare Software Support Consultant

4 months ago


Johannesburg, South Africa StepWise Recruitement Full time

An exciting opportunity exists for a Software Support Consultant with a Healthcare IT Company in Johnnesburg.

**Roles and Responsibilities**:

- Respond to incoming queries from clients and prospective clients in line with the Company's defined client experience, service targets and service guiding principles;
- Log queries and activities to resolve same completely and accurately on the Company's CRM system;
- Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist;
- Identify interventions that would make the Company's value proposition more real to their clients, and initiate the required actions to achieve this;
- Other duties that may be assigned from time to time.

**Job Requirements**

**Knowledge and Skills**:

- Continuous learning to attain complete knowledge of the Company's our products and services within the required time-frames;
- Attention to detail;
- Mindfulness;
- Ability to deal positively with concerned and frustrated clients;
- Typing-proficiency of a level that allows the real-time capturing of query
- resolutution activities;
- Excellent communication skills;
- Ability to multitask;
- Proficiency in English, and at least one other official language, preferably more;
- Punctuality.

**Qualifications and Experience**:

- National Senior Certificate (Matric);
- +/- 1-2 years inbound call centre experience;
- Medical Aid knowledge advantageous.

**Competence**:

- In client experience;
- Commitment to resolving Customer queries;
- Problems solving and analysis capabilities;
- Accountability;
- Ability to Contribute to as well as to Collaborate and Communicate within a Team;
- Self-motivated and self-directed.

**Apply, if this position is for you and you meet the Requirements **
- If you don't hear from us within 7 days of applying, then you have unfortunately not been short-listed for the vacancy..._

**Salary**: From R16,000.00 per month


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