Healthcare Administrator

4 months ago

Johannesburg, South Africa WTW Full time

**The Company**

**The Business**

**Health, Wealth and Career**

Health, Wealth and Career and specifically the Health and Benefits Line of Business, combines deep analytics, sage advice, astute broking, intuitive software, proven administration and relevant solutions to help all kinds of organizations (from small to mega) address their talent and benefit issues. By partnering with clients to solve their people and risk agendas we help them deliver exceptional - and sustainable - employee experiences. Our Health and Benefits services are broad and deep and cover all forms of benefits from medical to life insurance to voluntary benefits and more. Our service offerings include vendor selection and plan management, actuarial and financial, health promotion, absence, and disability management and more. Health and Benefits is truly critical to the success of Willis Towers Watson, and our services are front and centre as revenue synergy opportunities.

**The Role**

The primary responsibility of this position is to support our corporate clients and their employees on matters related to their medical aid schemes and any other healthcare support that may be required. The health benefits administrator provides day to day support administrative tasks, query management and resolution and supports the consultants to ensure that employer and employee queries are resolved in a suitable and timeous fashion.

**Major Accountabilities**
- Day to day administrative support for corporate clients and their employees
- Client / member query management and resolution
- Maintenance of administrative and company systems (CRM / Case Management)
- Billing queries and reconciliations
- Year-end revision process
- To put the interests of clients and the integrity of the market at the heart of the way you do business

**Essential Requirements**
- Matric (Bachelor’s Degree or insurance industry related Diploma preferred)
- Minimum of 5 years of South African healthcare experience essential
- On the ground experience in South Africa preferred
- Product knowledge of various South African medical schemes
- South African Citizen or holder of Permanent Residency in South Africa
- FAIS compliant: RE5 as well as 120 credits at NQF level 5 (or relevant degree)

**Desirable Accountabilities**
- Strong technical healthcare knowledge
- Must have previous/current experience within a brokerage environment
- Strong Microsoft Office suite skills
- Ability to prioritize and handle multiple tasks in a demanding work environment, whilst maintaining excellent attention to detail
- Deadline driven
- Excellent interpersonal skills, strong oral and written communication skills
- Excellent telephone manner
- Self-starter

**The Application Process
- Stage 2: Live video interview with hiring manager and team
- Stage 3: Online assessments for finalist
- Stage 4: Offer and onboarding

Preference will be given to applicants from designated groups, in line with the South African Employment Equity Act.

WTW is committed to finding opportunities to promote workplace flexibility when possible, based on the needs of our customers and the company. We are pleased to say that this role meets the criteria for flexible work.

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