Customer Service Administrator

1 week ago

eThekwini KwaZuluNatal, South Africa Measured Ability Group Holdings Full time

**South Africa - KwaZulu Natal**, eThekwini West (Hillcrest / Hammarsdale)**

**R 00**

**Our client is looking for a customer service administrator to join their team in Hammersdale.**

**Minimum Requirements**:
***
- **1 - 2 Years in a similar customer services role**
***:

- **Matric qualification**
***:

- **Tertiary qualification/certification would be advantageous**
***

**Key Performance Areas (including but not limited to)**:
***
- **Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines**
***:

- **Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity**
***:

- **Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation**
***:

- **Liaise with the Converting Department in respect of lead times and capacity**
***:

- **Ensure that customer orders are dispatched in accordance with terms and conditions of the sale**
***:

- **Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders Capture sales forecast based on input from KAM and other sales team members / distributors / partners**
***:

- **Handling and receiving general customer enquiries or queries**
***:

- **Processing of; 1. Sample requisitions 2. Customer complaints, returns and credit notes 3. Invoices in conjunction with receipt of delivery notes**
***:
***:

- **Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports**
***

For more information please contact:
**Zae Chetty

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