Customer Relations Officer

Found in: beBee S ZA - 2 weeks ago

KwaZuluNatal, South Africa IIE MSA and IIE Varsity College Full time
IIE MSA and IIE Varsity College’s job vacancy, Career and Recruitment

Job title : Customer Relations Officer – Westville jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal,

Deadline : May 22, 2024

Quick Recommended Links

Jobs by Location Job by industries

Duties and Responsibilities:

Student Registration and Academic Progression Counselling

Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study. Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out- etc.) to ensure that student is advised correctly. Supports the Senior Customer Relations Officer, Campus Deputy Head and/ or Head: Academic Operations in co-ordinating the Retention Project on campus. 

Active Student Engagement and Support

Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.  Manage the dissemination of policies (new and updates). Attends informal meet-and-greet sessions with students. Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus. Facilitates follow-up Programme information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations Department. Conducts periodical class visits to canvas student concerns and share relevant information.  Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

Student Query Resolution

Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate. Captures details of all student contact made by the Customer Relations Centre on the academic system. Provides various letters/documents that are generated from the academic system on request by students. Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention. Assists with the roll out of all relevant customer related surveys.

Cross Departmental Query Resolution 

Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.

Team Support, General & System Administration

Responsible for ensuring all students notes are captured in the academic System.  Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.  Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required. Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries. Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre. Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole. 

Competencies required:

Advanced Interpersonal and communication skills Computer proficiency Planning & time management skills Results driven and able to handle pressure Professionalism Empathy Customer service driven/focused Advanced administrative and organisational skills

Minimum Qualification Requirements:

Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.

Minimum Work Experience Requirements:

Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.      

*Customer Service  jobs in south africa

*Customer Relations Officer – Westville in

  • Industrial Relations Officer

    Found in: beBee S ZA - 3 weeks ago

    KwaZulu-Natal, Durban, South Africa Empact Group Full time

    Empact Group’s job vacancy, Career and Recruitment Job title : Industrial Relations Officer – KZN jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : April 04, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose of the role: The Industrial Relations Officer will be responsible for managing and maintaining...

  • Tech Officer: Jnr Customer Engineer

    Found in: beBee S ZA - 3 weeks ago

    KwaZulu-Natal, Pietermaritzburg, South Africa BCX Full time

    BCX’s job vacancy, Career and Recruitment Job title : Tech Officer: Jnr Customer Engineer (FS) – Pietermaritzburg jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Pietermaritzburg Deadline : April 15, 2024 Quick Recommended Links Jobs by Location Job by industries Core Description Provision of routine hardware service, or remote’ diagnostic...

  • Internal Sales

    Found in: Whatjobs ZA C2 - 2 days ago

    KwaZulu-Natal, South Africa Prostaff Holdings Full time

    Minimum requirements for the role: Previous experience having worked within an internal sales or related role capturing invoices and orders and having liaised with customers is essential for the role. Previous experience having worked within the chemical manufacturing or distribution, or related industries is preferred but not essential. The company is happy...

  • Internal Sales

    Found in: Adzuna ZA B C2 - 2 days ago

    KwaZulu-Natal, South Africa Adzuna ZA B C2 Full time

    Minimum requirements for the role:Previous experience having worked within an internal sales or related role capturing invoices and orders and having liaised with customers is essential for the role.Previous experience having worked within the chemical manufacturing or distribution, or related industries is preferred but not essential. The company is happy...

  • Sheq Officer

    5 days ago

    eThekwini, KwaZulu-Natal, South Africa Measured Ability Group Holdings Full time

    **South Africa - KwaZulu Natal**, eThekwini West (Hillcrest / Hammarsdale)** **R 20000 - R 22500 Monthly Basic Salary (Quarterly Bonus, Medical Aid, Provident Fund)** **Large retail Distribution Centre with the expertise of a SHEQ Officer. Provide guidance and support by developing programs, policies, and procedures to prevent and control any hazards or...

  • Payroll Officer

    Found in: beBee S ZA - 3 weeks ago

    KwaZulu-Natal,, South Africa Pedros Flame Grilled Chicken Full time

    Pedros Flame Grilled Chicken’s job vacancy, Career and Recruitment Job title : Payroll Officer (Newlands East) jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Payroll Officer is responsible for accurate and timeous processing of payroll, ensuring...

  • Quantity Surveying SCM Officer RFQ

    Found in: beBee S ZA - 4 weeks ago

    KwaZulu-Natal,, South Africa Dube TradePort Corporation Full time

    Dube TradePort Corporation’s job vacancy, Career and Recruitment Job title : Quantity Surveying SCM Officer RFQ jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose Statement To facilitate the effective procurement of goods and services for DTPC, through...

  • Chief Risk Officer

    Found in: beBee S ZA - 2 weeks ago

    KwaZulu-Natal, Durban, South Africa Hollywoodbets Full time

    Hollywoodbets’s job vacancy, Career and Recruitment Job title : Chief Risk Officer jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : May 19, 2024 Quick Recommended Links Jobs by Location Job by industries Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success...

  • Group Training Officer

    Found in: beBee S ZA - 4 weeks ago

    KwaZulu-Natal, Durban, South Africa RPO Recruitment Full time

    RPO Recruitment’s job vacancy, Career and Recruitment Job title : Group Training Officer jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries RPO Recruitment’s client are seeking a dynamic and experienced Group Training Officer to join their team in Durban,...

  • Customer Contact Coordinator

    Found in: beBee S ZA - 4 weeks ago

    KwaZulu-Natal, Durban, South Africa CHEP Full time

    CHEP’s job vacancy, Career and Recruitment Job title : Customer Contact Coordinator – 6 Month Contract jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities include: Initiating and maintaining good working relationships with the customer...

  • Community Liaison Officer

    1 day ago

    eThekwini, KwaZulu-Natal, South Africa THINK Full time

    THINK is a non-profit organisation dedicated to improving the lives of those affected by TB and HIV. As a health delivery and research organisation, THINK engages with the local community, government consortia, and international funders to provide care for over 100,000 people in KwaZulu-Natal and carry out cutting-edge clinical research that has already...

  • Quality Assurance Officer

    Found in: beBee S ZA - 2 weeks ago

    KwaZulu-Natal, Durban, South Africa W&RSETA Full time

    W&RSETA’s job vacancy, Career and Recruitment Job title : Quality Assurance Officer jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries The role of this position is to: To provide a professional, efficient and effective quality assurance function and service on...

  • Assistant Lodge Manager- Kzn

    4 days ago

    Kwazulu/Natal, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy-** Assistant Lodge Manager Luxury Lodge - KwaZulu-Natal **Requirements**: - A relevant tertiary qualification in either Management or Hospitality (Beneficial) - At least 3-5 years Hospitality experience in a Supervisory role (Essential) - Good understanding of 4/5 star lodge operations, especially Food and Beverage,...

  • Assistant Lodge and Lodge Manager- Kzn

    4 days ago

    Kwazulu/Natal, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - Assistant Lodge and Lodge Manager Luxury Lodge - KZN Our client is looking for a well experienced Assistant Lodge Manager as well as a Lodge Manager to take charge of this beautiful lodge. **Requirements**: - Minimum 2-5 years’ experience as a manager in a 4/5 star lodge **(Essential)**: - Good understanding of all...

  • Area Manager

    4 days ago

    Kwazulu/Natal, South Africa The Foschini Group Full time

    **Job ID**:17990**Position Type**:Full-Time**Job Function**:Store Management & Field**Workplace Type**:Regional Office**Division**:Exact**Province**:KwaZulu-Natal**Location**:KZN All Areas**Suburb**:NatalPosition Description: Are you a strategic thinker with a trader mentality? Do you thrive in a team environment and have striking entrepreneurial skills? If...

  • Assistant Camp Manager

    1 day ago

    Kwazulu/Natal, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy**: - Assistant Camp Manager** **5 - Safari Camp - Kwazulu-Natal** **Requirements**: - Hospitality qualifications from a recognised institute (Advantageous) - At least 3 years’ experience in a managerial/supervisory role in 4/5star lodge operation (Essential) - Previous 5-star environment exposure essential to...

  • Payroll Officer

    Found in: beBee S ZA - 4 weeks ago

    KwaZulu-Natal, Pietermaritzburg, South Africa Belgotex Floors Full time

    Belgotex Floors’s job vacancy, Career and Recruitment Job title : Payroll Officer – Pietermaritzburg jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Pietermaritzburg Deadline : March 28, 2024 Quick Recommended Links Jobs by Location Job by industries KEY ACCOUNTABILITIES & OUTPUTS: Processing of Weekly & Monthly payrolls independently Full...

  • Tech Officer: Workshop

    Found in: beBee S ZA - 3 weeks ago

    KwaZulu-Natal, Pinetown, South Africa BCX Full time

    BCX’s job vacancy, Career and Recruitment Job title : Tech Officer: Workshop (Jnr) – Pinetown jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Pinetown Deadline : April 18, 2024 Quick Recommended Links Jobs by Location Job by industries Core Description Responsible for minor maintenance repairs and refurbishment of point of sale and various...

  • Food & Beverage Manager - Bergville

    Found in: beBee S ZA - 4 weeks ago

    KwaZulu-Natal,, South Africa Orion Hotels & Resorts Full time

    Orion Hotels & Resorts’s job vacancy, Career and Recruitment Job title : Food & Beverage Manager – Bergville jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Duties and Responsibilities: Develop and implement strategies to drive revenue and profitability in the...

  • Data Analyst

    Found in: beBee S ZA - 3 weeks ago

    KwaZulu-Natal,, South Africa Pedros Flame Grilled Chicken Full time

    Pedros Flame Grilled Chicken’s job vacancy, Career and Recruitment Job title : Data Analyst (Newlands East) jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Deadline : April 26, 2024 Quick Recommended Links Jobs by Location Job by industries DUTIES AND RESPONSIBILITIES: Responsible for leading our data analysis efforts, uncovering insights, and...