Customer Contact Coordinator

Found in: beBee S ZA - 3 weeks ago


KwaZuluNatal Durban, South Africa CHEP Full time
CHEP’s job vacancy, Career and Recruitment

Job title : Customer Contact Coordinator – 6 Month Contract jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal, Durban

Deadline : April 05, 2024

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Responsibilities include:

Initiating and maintaining good working relationships with the customer equipment controllers through query resolution and proactive identification of potential issues Conducting Health Checks and Scheduled calls on customer accounts, ie Service calls and providing feedback and corrective recommendations to the customer and Business Manager Customer account reconciliations (Master Control Card/Inventory Recon) Identification and Investigation of credit equipment balances Analysis and resolution of suspended movements Completing and processing internal transaction documentation Investigate and resolve queries raised by internal and external customers. Attend to walk in Customers at the Market, market Agents. Following up with customer and business to ensure the recommendations are implemented. Accurate recording of service requests on Siebel Processing and extracting data and reports in SAP and BW computer systems.  Assisting users on electronic support systems (MyCHEP)  Performing helpdesk function (if applicable). This involves being registered as a Helpline Agent, accessing the Nice in Contact programme and attending to Inbound calls from customers (as part of the Helpline team) from Customers. Assist with za-info functionals as required. General office administration including switchboard relief. Participation in Team Projects Participation in stock counts at customer sites which may involve overtime on weekends. Serve as backup for TEMS and other staff within the team.

Key Requirements

Matric & Diploma Essential. Preferably achieved or studying towards a further tertiary qualification. Manual Drivers License 3-5 years Accounts & Reconciliation 3 years Customer Service role
 

Preferred Education

Diploma – Accounting

Preferred Level of Work Experience

3 – 5 years Not Remote
 

*Accounting / Financial Services jobs in south africa

*Customer Contact Coordinator – 6 Month Contract in Durban


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