Gap Core Servicing Consultant X3

Found in: beBee S ZA - 2 weeks ago

KwaZuluNatal, South Africa Kaelo Full time
Kaelo’s job vacancy, Career and Recruitment

Job title : Gap Core Servicing Consultant X3 jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal,

Deadline : May 02, 2024

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KEY OUTCOMES (not limited to) Level 4 and 5 process elements

Manage incoming queries and outbound responses with: Members Service Providers  Intermediaries  Provide product specific information  Assess and determine when there is an operational query Identify and escalate priority issues  Manage and resolve customer complaints Maintain client information   Complete administrative tasks 

Qualifications

SPECIAL REQUIREMENTS

PERSON DETAILS: WORK EXPERIENCE REQUIRED

1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience

PREFERRED

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED

Matric Certificate 

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE REQUIRED

Knowledge of customer service practices and principles Excellent listening, verbal and written communication skills  Ability to handle stressful situations appropriately  Proficient in Microsoft and Excel  Call centre systems and multi-tasking

*Customer Service  jobs in south africa

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