Quality Control Agent

6 months ago


Cape Town, South Africa RMV Solutions Pty Ltd Full time

Quality Control Agent
Cape Town
Permanent onsite position
Skills required: #qualitycontrol #callmonitoring #escelations #reporting #complainthandling

The position involves call monitoring within the assigned subsidiary, with occasional monitoring duties extending to other subsidiaries.

Duties/Responsibilities
- Conducting call monitoring
- Monitoring processes
- Compiling escalations
- Reporting trends observed during calls to management.
- Contributing to investigations concerning received complaints.

Competencies:

- **
Minimum 1-2 years of experience in Debt Review Sales**
- Proficient in active listening
- Strong work ethic
- Ability to coach and deliver constructive feedback
- Capable of working autonomously or collaboratively
- Adaptive to change
- Proficiency in computer skills, including basic Excel knowledge

Qualifications:

- Matric NQF 4 essential
- Working Hours: 08:00 am - 05:00 pm

Quality Control Call Monitoring Excel Matric Debt Review


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