Custody Product Manager- Securities Services

2 weeks ago

Johannesburg, South Africa Citi Full time

The Custody Product Manager will be responsible for DCC product & services delivery to clients with highest client satisfaction, assisting the Country Head, managing P&L, setting budgets and plans and achieving growth and efficiencies while being a Citi representation in all market forums for Custody

**Product Management & Development**
- Help set strategy, build and run securities services proposition for South African clients
- Take responsibility for processes, procedures, and product delivery
- Maintain strong knowledge of product features and functions
- Work with relevant stakeholders product solutions for client requests
- Work with O&T to ensure timely implementation of product development
- Create business requirement documents for market or product developments/changes

**Client Retention & Satisfaction**
- Maintain a good understanding of evolving and changing customer needs and customer perception of quality
- Work closely with operations and product management regional / in the country to deliver client solutions
- Ensure client satisfaction; branch receives the highest possible rating in key identified surveys

**Market Interface & Intelligence**
- Maintain a close relationship with local clients and prospects
- Maintain a strong rapport with market regulators, infrastructures
- Help Country Head to drive market efforts with authorities and regulators on behalf of Citi and clients for best practices and to clarify/resolve issues

**Risk & Control**
- Ensure satisfactory audit results
- Maintain current knowledge of the requirements of Citi and Custody risk management control and product policies and processes
- Ensure continuity of business
- Alert Country Head and senior management of events that may create or increase risk

**Knowledge/Experience**:

- Relevant and applicable work experience in Securities Services - Custody
- Experience in South Africa with local banks and non-bank FIs as client of Securities Services - Custody
- Experience in building and maintaining client relationships
- Understand the product development lifecycle

**Qualifications**:

- University degree
- **Job Family Group**:
Product Management and Development
- **Job Family**:
Product Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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