![Alistair James Company Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Success Lead
2 weeks ago
Mandarin-speaking
What We're Looking For
A versatile problem solver who likes to work with clients, internal and external, to make their lives easier and their businesses more profitable.
What makes you the right person for this role?
Our values resonate with you - _Humility, Honesty, Continual Improvement, Customer Focus & Safety._
You enjoy working in an agile team and have the ability to work independently, take initiative and ownership on projects.
**The Job Spec:
- *
- To promote Alistair Group to clients headquartered in Asia and in Africa
- Finding ways to make our clients businesses work better
- Winning profitable new work for Alistair Group
- Visiting clients at project sites throughout Sub Saharan Africa and Asia
- Maintaining, developing, and updating the client database
- Maintaining and updating the pricing database
- Communicating with Clients and Project Controllers
- Understanding client needs and problems and providing solutions using Alistair Group's current and potential resources
- Identifying new projects and strategic areas in which we should invest
- Inputting in the long term Group strategy and development
- Enhancing customer experience with clear communication and innovative solutions
- Assist with building the most knowledgeable and effective business development team in the region
- Demonstrating a rational awareness of pricing and quote accordingly
- Making loading plans and tenders according to the client's requirement
- *
- A minimum of University Graduate Degree in any relevant discipline
Fluent in Mandarin (essential)
& English (intermediate)
- Customer Service experience
(essential)
Why you should join us
- Because you have an entrepreneurial mindset and are always trying to
solve problems around you - Because you're passionate about a fastpaced environment where you are expected to act, and your decisions make a real impact on the daytoday operations
- Because you want to benefit from real rewards, by actively contributing to the performance of a great team, with hard work and exceptional output
Why you should NOT join us
- Because you're looking for a position that allows for a 9to5 mentality in which you can delegate most of the work to your colleagues
- Because you feel uncomfortable calling, following up, and checking in with your clients
- Because you only want to be working on highlevel strategic projects and don't want to get your hands dirty
- Because you're looking for a static environment where nothing ever changes
Benefits
What we're offering
- A competitive remuneration package with an upside in the form of incentives and bonuses
- Dynamic culture with room for creativity and selfexpression
- Insights into the operations of a highgrowth, innovative startup company
- 21 leave days per annum
Working hours
- Monday to Friday _plus alternate Saturdays_
- Travel to China, Durban, DRC, Tanzania & Zambia (ad hoc & not more than 20% of the time)
By completing your details and clicking "Submit Application" you consent to Alistair Group processing your personal information in accordance with our Privacy Policy.
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