Post Sales Scheduler
2 weeks ago
**TASKS AND DUTIES**:
- Schedule outstanding orders to be completed according to available techs, equipment, Vehicles, and stock, including exports to other countries.
- Schedule fumigation for goods which must be exported
- Create commercial invoices and packing lists for goods which must be exported
- Inform and advise technical support administrator of travel arrangements to be done
- Notify customer day before servicing again about the scheduled service/installation/delivery
- Cross border travel arrangements, which include equipment logistics, acquiring the invitation letter from the client
- Scheduling of Covid tests for technicians, acquiring a border letter from the insurance for the bakkie or truck when applicable
- Request Finance to pay the subsistence allowance for the assistants when travelling
- SLA service arrangements and liaising with finance regarding provisions made for these contracts
- Update SLA Service sheet
- Arrange customer collections for orders
- All Courier arrangements for orders or deliveries
- Ensure the completed service report and certificate was sent to client
- Ensure that spare parts used listed on the service report is send to finance for invoicing or to pre-sales service for quotation
- File completed order with all supporting documentation
- Reporting - forecast, updated invoicing throughout month, month-end reports for service and targets, timesheet report, operational difficulties
- Log full servicing on Reddot CRM as needed by HQ
- Update outstanding orders Excel sheet
- Any other task that might be required from time to time or as instructed by manager
**CANDIDATE REQUIREMENTS**:
- Valid Drivers' License and own reliable car
- Proficient in Microsoft Office, particularly Excel
- Must have some sort of scheduling experience when it comes to service teams schedules and arrangements
- Must stay close to the offices or at least getting to office should not be a problem
- To be able to understand and speak Afrikaans is an advantage because of their customer base
- Immediate available would be a huge advantage
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