Client Service Consultant
3 days ago
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. CAREER OPPORTUNITY
An exciting opportunity has become available for a Client Service Consultant in the new retention and outdialler team. To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment. By doing so, will support the business in managing churn and growth for Santam KEY RESPONSIBILITIES
Retaining broker and direct renewals using retention/persuasive skills to identify the client’s need.
Create save opportunities by utilizing proactive retention and persuasive skills on clients with unpaid debit orders.
Create reinstatement opportunities utilizing competitor knowledge, retention and persuasive skills on cancelled policies.
Resolve enquiries and retain clients by providing world class client service.
Educate clients on the Santam Direct product features, billing, service offerings and product value.
Achieve monthly key performance metrics and adherence to work force management.
Promote marketing campaigns by upselling and cross-selling.
Research competitive pricing and policy services in order to provide a competitive price and policy comparisons to suit your client’s need.
Contacting clients on both the unpaid and reinstatement list daily to request
premiums to be paid in and offer the option to reinstate
Contact brokers daily based on the leads received
Additional duties as assigned. QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 12
RE Qualification
FAIS compliant (150 credits)
2 years’ experience in Personal Lines insurance
Computer Literacy (MS Office package)
Clear track record in terms of adherence to Quality standard and Compliance SKILLS
Strong verbal and written communication skills
Excellent interpersonal, communication and networking skills
Strong client service orientation
Ability to work under pressure
Good judgement
Attention to detail
Self-motivated and comfortable in taking initiative
Ability to work independently COMPETENCIES
Information seeking
Analytical thinking
Drive for results
Initiative
Emotional self-control
Customer service orientation ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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