Client Service Consultant
2 months ago
About the Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
What will you do
Santam PLCC has position available for a Client Service Consultant who will be based in Parktown.
To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.
Key Responsibilities
- Accurately capture client information on the relevant system.
- Execute broker requests within the agreed timeframes, quality standards and legislation.
- Handle all the administrative tasks according to agreed standards and turnaround times.
- Engage with broker in a client centricity manner.
- Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
- Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
- Ensuring client service level agreements are met and exceeded.
- Excellent time management skills.
- Consistent achievement of agreed productivity.
Qualifications and Experience
- Matric certificate or equivalent qualification
- FAIS compliant (30 credits NQF level 4)
- Experience in short term insurance
- Clear criminal and credit record
- Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
- Computer literate
- Willing to work shifts
- Clean track record in terms of adherence to Quality standard and Compliance
- Consistent target achievement
Competencies
- Analytical thinking
- Information seeking
- Drive for results
- Initiative
- Emotional self-control
- Customer service orientation
Skills
- Computer literate (MS Office package)
- Client service oriented
- Negotiation skills
- Deadline and results-driven
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
-
Client Service Consultant
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...
-
Client Services Consultant
6 months ago
Johannesburg, South Africa Aon Corporation Full timePosting Description: **Client Services Consultant**: Are you ready for the next step in your insurance experience? Do you have personal lines and commercial experience? Passionate about client service? Read on!! Aon South Africa is recruiting a Client Service Consultant in our High Volume Client Service Centre based on a hybrid basis from our Head Office in...
-
Client Services Consultant
3 months ago
Johannesburg, South Africa Aon Corporation Full timePosting Description: **Client Services Consultant**: Are you ready for the next step in your personal lines insurance career? Passionate about client service? Read on!! Aon South Africa is recruiting a Client Service Consultant in our High Volume Client Service Centre based on a hybrid basis from our Head Office in Sandton. The role of the client service...
-
Client Service Consultant
3 weeks ago
Johannesburg, South Africa Sanlam Full timeClient Service Consultant Date: 2 Dec 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging...
-
Client Services Consultant
1 week ago
Johannesburg, South Africa Sanlam Full timeClient Services Consultant Date: 12 Dec 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial...
-
Client Service Consultant
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Client Service Consultant Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions - Manage existing clients and grow portfolio through making contact and...
-
Client Service Consultant
2 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable...
-
Client Service Consultant
7 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable...
-
Client Service Consultant
1 month ago
Johannesburg, South Africa Santam Insurance Full timeSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our...
-
Sales Consultant
3 weeks ago
Johannesburg, South Africa Marvel Placement Consultant Full timeJob title : Sales Consultant (External)Job Location : Gauteng, JohannesburgDeadline : December 06, 2024Quick Recommended Links Jobs by Location Job by industries Sales Consultant (External) Our client, an industry leader in billboard advertising, is actively looking for a dynamic and motivated Sales Consultant to become part of their team based in...
-
Client Service Consultant
4 months ago
Johannesburg, South Africa Sanlam Full timeAbout the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...
-
Client Service Consultant
6 months ago
Johannesburg, South Africa Sanlam Full time**Who are we?** Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...
-
Client Service Consultant
6 months ago
Johannesburg, South Africa Santam Full timeWho are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...
-
Client Consultant
4 months ago
Johannesburg, South Africa RENACIDO EMPORIA Full time**Job Title**: Client Consultant **Location**: Johannesburg, South Africa **Remote Working**: Remote working not available We are seeking a highly motivated Client Consultant to join our team. As a Client Consultant, you will be responsible for managing and developing relationships with our clients, understanding their business needs, and providing them...
-
Client Service Consultant
7 months ago
Johannesburg, South Africa Sanlam Full timeWho are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...
-
Client Service Consultant: Retentions
6 months ago
Johannesburg, South Africa Sanlam Full timeAbout the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...
-
Private Client Service Consultant
3 months ago
Johannesburg, South Africa Aon Corporation Full timePosting Description: **Private Client Service Broker** Experienced in dealing with high-net-worth client? Looking to work for a Top Employer? Read on! Aon South Africa is hiring a Private Client Service Broker; this is a hybrid role with the flexibility to work both virtually and from our Sandton office. The role of a private broker is to manage, oversee,...
-
Client Service Consultant
2 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Client Service Consultant (Forex Complaints) Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an...
-
Private Client Service Consultant
2 months ago
Johannesburg, South Africa Aon Corporation Full timePosting Description: Private Client Service Broker Experienced in dealing with high-net-worth client? Looking to work for a Top Employer? Read on! Aon South Africa is hiring a Private Client Service Broker; this is a hybrid role with the flexibility to work both virtually and from our Sandton office. The role of a private broker is to manage, oversee,...
-
Client Service Priority Consultant-1
2 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Client Service Priority Consultant, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us...
