Client Service Consultant

20 hours ago


Johannesburg, South Africa Sanlam Full time

**Who are we?**

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
- About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.**What will you do?**
- Santam PLCC has position available for a Client Service Consultant who will be based in Parktown.- To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.**Key Responsibilities**
- Accurately capture client information on the relevant system.
- Execute broker requests within the agreed timeframes, quality standards and legislation.
- Handle all the administrative tasks according to agreed standards and turnaround times.
- Engage with broker in a client centricity manner.
- Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
- Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
- Ensuring client service level agreements are met and exceeded.
- Excellent time management skills.
- Consistent achievement of agreed productivity.
- QUALIFICATIONS AND EXPERIENCE- Matric certificate or equivalent qualification
- FAIS compliant (30 credits NQF level 4)
- Experience in short term insurance
- Clear criminal and credit record
- Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
- Computer literate
- Willing to work shifts
- Clean track record in terms of adherence to Quality standard and Compliance
- Consistent target achievement
- Competencies- Analytical thinking
- Information seeking
- Drive for results
- Initiative
- Emotional self-control
- Customer service orientation
- Skills- Computer literate (MS Office package)
- Client service oriented
- Negotiation skills
- Deadline and results-driven

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.



  • Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Client Services Consultant**: Are you ready for the next step in your insurance experience? Do you have personal lines and commercial experience? Passionate about client service? Read on!! Aon South Africa is recruiting a Client Service Consultant in our High Volume Client Service Centre based on a hybrid basis from our Head Office in...


  • Johannesburg, South Africa Energy at Work Projects Full time

    **Description** One of the largest financial services providers is seeking to appoint 3 Client Services Consultant for their call center in the funeral department. Are you an energetic and driven individual who has a passion for client services, then this position is for you. **Minimum** Requirements**: - Matric - Clear ITC and Criminal Record -...


  • Johannesburg, South Africa Spane4all Full time

    Client Service Consultant (Travel Consultant) page is loaded Client Service Consultant (Travel Consultant) Apply locations Johannesburg time type Full time posted on Posted 3 Days Ago time left to apply End Date: January 27, 2025 (2 days left to apply) job requisition id R27186 Job Description To provide the customers with excellent service by ensuring...


  • Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 55271 **Job Type** - Permanent **Job Title** - Client Services Consultant **Computer Skills** - MS Access,MS Excel,MS Explorer,MS Outlook,MS PowerPoint,MS Word **Industry** - Investment Banking **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng- **Inherent Requirements** - Relevant financial or business degree...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...


  • Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...


  • Johannesburg, South Africa Sanlam Full time

    About the Company - Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. - Our success is rooted in our passion for our clients and everything we do is...


  • Johannesburg, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...


  • Johannesburg, South Africa Peakford Management Consultant Full time

    Goal-oriented sales consultants are required to start immediately. Must have knowledge in the training industry. - Identify and meet customer needs within their assigned sales territory and maintain excellent after-sales relationships. - Provide information on products and services and keep records of completed sales. Need to remain updated with the latest...


  • Johannesburg, South Africa Energy at Work Projects Full time

    One of the largest banks is seeking to appoint 4 retention consultants for their call center. **Requirements**: must be able to retain clients who want to cancel policies Subcategory 1.2 Short Term insurance Must be full compliant. RE 5 and FAIS Credits Matric Clean ITC/Crim CPD Hours


  • Johannesburg, South Africa Energy at Work Projects Full time

    **_Homeowners Client Services Consultant x4_** We are seeking friendly, highly skilled client services consultants for one of our biggest clients. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. **To be successful in client services, you should...


  • Johannesburg, South Africa Nedbank Full time

    **Talent Aqcuisition Consultant** - Ayanda Tshabalala - Req ID 114991**Location** - Johannesburg**Job Purpose** - To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. **Responsibilities**: - Adhere to the daily schedule to ensure that...


  • Johannesburg, South Africa Nedbank Full time

    **Talent Acquisition Consultant **Ayanda Tshabalala - Req ID 116307 Location Johannesburg FAIS Affected 120 Credits **Job Purpose** To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. **Responsibilities**: - Adhere to the daily...


  • Johannesburg, South Africa Motivity (PTY) Ltd Full time

    **BRIEF OVERVIEW OF THE ROLE** **Query and service request management** - Regular and frequent updates to clients as per standard operating procedures (SOP) - Adhere to escalation management processes and procedures Quality Standards - Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined...


  • Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: **experience and qualifications**: - Minimum Qualification : Grade12 or relevant tertiary qualification - Experience : 2 to 3 Years related...


  • Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Priority Consultant, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us...


  • Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...


  • Johannesburg, South Africa Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...