Customer Collaboration Manager

3 weeks ago

Bryanston, South Africa Danone Full time

About the job
To assist the Head and Key Account Manager in Traditional Trade and Exports in all aspects of managing a customer, with the objective to grow in NSV and Profitability, through execution of appropriate sales strategies.

About you
**KEY AREAS OF RESPONSIBILITY**

**Main job responsibilities along with summarized sub elements**

**CUSTOMER / SHOPPER UNDERSTANDING & INSIGHTS**
- System expert on Customer Shopper Portals (IRI)
- Execution elements allocation in all TT by liaising with the Commercial Strategy & Planning Team
- Understands the Shopper missions and aligns instore execution opportunities with S&I

**PROFITABLE REVENUE GROWTH MANAGEMENT**
- Post Analysis of promotion against identified ROI%
- Price indexing versus Competitors
- Analyzes and tracks investments within Customer against SKU and gives input into MIX/Pricing/Promotion

**CUSTOMER MANAGEMENT**
- Prepares weekly sales tracker per customer for discussion
- Prepares Customer Reviews for Discussion Monthly
- Prepares customer growth tracker reviews for Traditional Trade for monthly communication with customer
- Customer liaison for pricing, listings, promotions and administrative support to ensure alignment between Danone and customer systems.
- Traditional Trade Customer Master-data management to ensure accuracy of store data
- Uses Customer specific data & Shopper data as inputs
- Prepares for each important negotiation, identifying ‘Must Gets’, ‘Wish List’ and ‘Concessions’
- Managing the Customers Budgeted Spend Process in TTM after sign off from KAM
- Co-ordinate trading term proposals in line with process
- Manages events and implements projects efficiently - Trade Shows / Customer Events
- NPD - All PDF’s; Prop Docs; Listing Trackers; Trade Presenters

**CLAIMS & PRICING MANAGEMENT**
- Captures claims within TTM
- Captures pricing claims within the system
- Manages Customer claims processes and accruals for sallies and tallies
- Manages Pricing differences between Danone and company portals
- Manages RTM allowances and claims
- Ensures Pricing compliance across the different Traditional Trade segments
- Liase with credit team to ensure that customer accounts are up to date

**SYSTEMS MANAGEMENT & REPORTING**
- Manage Customer Portal Interface (where applicable)
- Monitor SOH / Sales Out Data / CSL / Distribution / Pricing
- Leads any CSL issues and highlights to business
- Captures all Pricing Deals in both Internal and Customer Systems
- Understands and monitors Customer on line sites and recommends changes (Graphic Content relevant)
- Support the National Key Account Manager in pulling reports (Customer Review; Adhoc Reports; Nielsen; Trade Intelligence; Masterdata Store Clustering, Iri, MacMobile)
- Demand Management - align all promotional activity into internal system

About us
About us external:
We offer:
**A job which could easily turn in to a career in Danone. **We believe everyone is born with superpowers, something which comes natural to you. We know this uniqueness is something which brings both excellence as well as energy, so we believe in all Danoner’s potential and when we build careers based on these superpowers and when we develop everyone’s potential to the fullest magic happens. This is how we like to see Talent Management in Danone.

This is a highly visible position within Danone; you will interact with Internal - Marketing, Sales Supply chain, SSD and External - Suppliers, CO-packers. **Challenge, innovate**, convince **and find alignment when needed. **This role has no direct reports.

  • Customer Experience Specialist

    3 weeks ago

    Bryanston, South Africa JV Human Capital Full time

    **Responsibilities**: - Development and management of a customer loyalty programme for the brand and create lifetime value through the programme. - Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals). - Planning and...

  • Customer Experience Specialist

    2 weeks ago

    Bryanston, South Africa Dante Personnel Full time

    Gauteng, Bryanston - Rneg Our client in the Automotive Industry is seeking a Customer Experience Specialist to be based in Bryanton **Minimum requirements**: - Bachelors Degree - 2 to 5 Years' Experience in Marketing or Brand Coordination - Excellent written and verbal communication skills. - Ability to manage multiple priorities. - Presentation skills...

  • Customer Experience Specialist

    2 weeks ago

    Bryanston, South Africa JV Human Capital Full time

    Responsibilities: Development and management of a customer loyalty programme for the brand and create lifetime value through the programme. Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals). Planning and execution of...

  • Customer Experience Specialist

    2 weeks ago

    Bryanston, South Africa Dante Personnel Full time

    Gauteng, Bryanston RnegOur client in the Automotive Industry is seeking a Customer Experience Specialist to be based in BryantonMinimum requirements: Bachelors Degree 2 to 5 Years' Experience in Marketing or Brand Coordination Excellent written and verbal communication skills. Ability to manage multiple priorities. Presentation skills and MS Office suite...

  • Customer Relationship Liaison

    3 weeks ago

    Bryanston, South Africa Paradigm Recruitment Full time

    Client Relationship Liaison - Bryanston JHB Job Summary: As a Client Relationship Liaison, you will be responsible for building and maintaining strong relationships with the company’s clients. You will be the main point of contact for their clients, ensuring that their needs are met and that they are satisfied with the products or services offered. Your...

  • Customer Support Manager Sub-saharan Africa

    4 weeks ago

    Bryanston, South Africa Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...

  • Customer Support Manager Sub-saharan Africa

    2 weeks ago

    Bryanston, South Africa Motorola Solutions Full time

    Company Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Customer Success Administrator

    2 months ago

    Bryanston, South Africa Adumo Full time

    **MAIN PURPOSE OF THE JOB** In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people! The Customer Success Administrator role encompasses this purpose in its entirety. The Customer Success Administrator is an experienced Customer Success professional that works...

  • Customer Success Administrator

    2 weeks ago

    Bryanston, South Africa Adumo Full time

    MAIN PURPOSE OF THE JOBIn line with adumo's purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Customer Success Administrator role encompasses this purpose in its entirety.The Customer Success Administrator is an experienced Customer Success professional that works with senior...

  • Customer Relationship Liaison

    3 weeks ago

    Bryanston, South Africa Paradigm Recruitment Full time

    Customer Relationship Liaison (Office Automation, PABX / ICT industry) - Bryanston & Fourways area **Requirements**: Must preferably have sales experience Previous exp. in the role of client liaison / customer relationship management preferred Excellent communication skills & should be very well presented Must have the ability to provide superior customer...

  • Customer Service Team Leader

    7 days ago

    Bryanston, South Africa ASI Financial Services Full time

    **KEY OUTPUTS** - Effectively manage a team of telesales agents - Ensure SL and outputs are being achieved by the team - Effective management of outbound productivity within team - Ensure sales and productivity levels are achieved - Handle escalated calls and queries - Responsible for the total performance management of the team - Set daily, weekly and...

  • Customer Service Team Leader

    2 weeks ago

    Bryanston, South Africa ASI Financial Services Full time

    KEY OUTPUTS Effectively manage a team of telesales agents Ensure SL and outputs are being achieved by the team Effective management of outbound productivity within team Ensure sales and productivity levels are achieved Handle escalated calls and queries Responsible for the total performance management of the team Set daily, weekly and monthly targets for the...

  • Manager: Service

    2 weeks ago

    Bryanston, South Africa Motus Corporation Full time

    **Main Purpose**: **Position Overview**: **Specific Role Responsibilities**: **Key performance areas**: - Exceed all targets and labour sale objectives through efficient workshop operations. - Ensure efficient equipment control, assets control and fluent administration processes. - Ensure the highest level of customer satisfaction and retention. - Lead and...

  • Channel Sales Manager

    3 weeks ago

    Bryanston, South Africa Adumo Full time

    **Purpose of the position** To contribute to the overall profit and growth of adumo Ventures, by promoting and selling adumo Ventures products to potential merchants. To build and maintain merchant and channel partner relationships, through effective client service and communication. Ensure after-sales and support is provided to current and new...

  • Oem Customer Care Coordinator

    3 weeks ago

    Bryanston, South Africa Unique Personnel Full time

    **Job Number** - 70643 **Job Type** - Permanent **Job Title** - (D8969) OEM Customer Care Coordinator - Bryanston **Computer Skills** - Computer skills,Microsoft office **Industry** - Automotive **City** - Bryanston **Province** - Gauteng - OEM situated in Bryanston urgently requires an OEM Customer Care Coordinator who will work closely with the...

  • Junior Sales Account Manager

    2 weeks ago

    Bryanston, South Africa Profiling Worx (recruiting on behalf of our client) Full time

    JOB TITLE:Junior Sales Account ManagerINDUSTRY:PlasticsREPORTS TO:Sales DirectorINDIRECT REPORTSN/ADIRECT REPORTSN/AOBJECTIVES SUMMARY Client Relations Performance ManagementLOCATION:Johannesburg - BryanstonEXTERNAL INTERACTION Customers Staff Members 3rd party providersINTERNAL INTERACTION Sales Director Finance Manager All StaffJOB PURPOSEThe Junior Sales...

  • Revenue Manager

    2 months ago

    Bryanston, South Africa HotelJobs.co.za Full time

    Job Title: Revenue Manager - Hotel and Game Lodge Group, Bryanston Job Summary: We are seeking a dynamic and experienced Revenue Manager to join our hotel and game lodge group based in Bryanston. As the Revenue Manager, you will be responsible for maximizing revenue and profitability across our diverse portfolio of properties by implementing strategic...

  • Account Manager

    2 weeks ago

    Bryanston, South Africa Nestle Operational Services Worldwide SA Full time

    **Job Title**: Nespresso Account Manager (Trade) **Location**: Bryanston **Company**: Nestle Nespresso **Qualification**: Degree/Diploma in Business Management **Experience**: 3 years’ experience in sales environment in distribution of high end or mass market products. **Closing Date**: 21 June 2024 **Position Summary**: As a Nespresso Trade Account...

  • Floor & Bar Manager

    1 week ago

    Bryanston, South Africa HotelJobs.co.za Full time

    **Junior Floor and Bar Manager** **Responsibilities** 1. **Customer Service**: Assist in providing excellent customer service and ensure that all guests have a memorable and enjoyable experience. Address customer inquiries, feedback, and complaints promptly and professionally. 2. **Staff Management**: Assist in overseeing and coordinate the activities of...

  • Revenue Manager

    2 weeks ago

    Bryanston, South Africa HotelJobs Full time

    Job Title: Revenue Manager - Hotel and Game Lodge Group, BryanstonJob Summary: We are seeking a dynamic and experienced Revenue Manager to join our hotel and game lodge group based in Bryanston. As the Revenue Manager, you will be responsible for maximizing revenue and profitability across our diverse portfolio of properties by implementing strategic...