Front of House Supervisor/hostess

3 months ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy - Front of House Supervisor/Hostess**

**Boutique Hotel - Stellenbosch**

**Requirements**:

- 2 years' experience in a similar environment.
- Food and beverage experience.
- Deadline orientated and a good eye for detail and ability to multitask.
- Good planning and organizational skills.
- Driver’s license advantageous.
- Must be willing to work shifts, weekends and public holidays.
- Excellent Customer Relations.
- Computer literate.
- High level of telephone etiquette & excellent all-round communication skills.
- Professional and well groomed.

**Key Performance Areas & Main Duties**:

- Welcoming and checking in and checking out of guests.
- Dealing with guest requests and resolving any complaints/issues quickly to maintain high quality customer service.
- Providing guests with information of restaurants, activities and services.
- Responsible for accurate and efficient accounts and guest billing processes.
- Maintaining cleanliness and tidiness in the hotel reception area, dining room, patio, upstairs venue, and balcony at all times.
- To report any maintenance, breakage, or cleanliness problems to the General or Maintenance Manager
- To undertake general office duties.
- To manage all reservation processes, ensuring accurate room bookings and recording, efficient processing of reservations and cancellations, timely follow-up on payments, provisional reservations, and requests to meet turnaround times.
- To host, assist and engage with guests during breakfast, lunch and dinner or conferences / weddings, as well as rounds at the swimming pool.
- Act as Duty Manager when required.
- Upselling of all merchandise.
- Servicing of beverages and food, setting up buffet and stocking honesty bar, setting up of braai, cooking and preparing platters, light meals and picnics.
- Assist with room checks and managing housekeeping.
- Stock control.
- Assist with social media.

**Package on offer**

**Starting Date**: Asap

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