Hostess

2 months ago


Stellenbosch, South Africa IntelliStaff Full time
Key Responsibilities:
  • Greet and welcome guests in a warm, friendly, and professional manner.
  • Manage reservations and seating arrangements, balancing table availability with guest requests.
  • Escort guests to their tables and provide menus, ensuring they are comfortable and satisfied with their seating.
  • Monitor the dining room and communicate with servers and kitchen staff to ensure smooth service flow.
  • Manage waitlists during busy periods and keep guests informed of estimated wait times.
  • Handle guest inquiries, requests, and concerns efficiently and professionally.
  • Assist with phone reservations, special requests, and handling takeaway orders when necessary.
  • Keep the front-of-house area clean, organized, and visually appealing.
  • Support other front-of-house team members when required, especially during peak hours.
Qualifications:
  • Previous experience in a hostess or customer service role is a plus, but not required.
  • Excellent communication and interpersonal skills with a positive, friendly demeanor.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Ability to remain calm under pressure and handle difficult situations with grace.
  • Professional appearance and a customer-focused attitude.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Familiarity with reservation systems is a bonus, but training will be provided.

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