Key Account Manager

1 month ago

Johannesburg, South Africa CBRE Excellerate Full time

Position title **:KEY ACCOUNT MANAGER**

Position reports to**:BUSINESS UNIT LEAD**

Business Unit **:FACILITIES MANAGEMENT**

**Main purpose / objective of the position**:
Full operational responsibility of below service lines:

- Client engagement - Ensure regular meetings and be a trusted partner and escalation point.
- People leadership - Support account teams as escalation point for: (HR Related issues, IT and Connectivity, Operations, Employee Engagement)
- Commercial and Contractual accountability - Full understanding and accountability of all key P&L drivers. Intimate understanding of contractual drivers across portfolio.
- EHS culture - Ensure all accounts are fully compliant and drives the correct EHS behaviors: (Risk reporting, eLogbook, and safety files)
- Sourcing and Supplier management - Ensure effective supplier management and sourcing support.
- Internal stakeholders - Ensure smooth working relationship with all internal stakeholders.
- Sales and Growth - Partner with clients to ensure organic growth across portfolio. Support sales team in providing SME support for sales initiative across the region.
- Be part of working groups for various business development requirements.

**Decision making authority**:

- IFM Operational Decision maker
- Commercial Approvals and Cost allocation
- Management of CMMS, CFMS and related systems
- Management of services and client contracts
- Compliance to the OHS Act and other statutory requirements

**Experience / Education**:

- A minimum of 10 years’ experience as regional or account lead. People manager with a proven track record of managing successful and profitable accounts/portfolios (across variety of market sectors, industries and countries
- must have).
- Minimum qualifications (Diploma, Degree and or certification) in technical, administrative, or commercial fields of study. (Advantageous degree in a facilities or property studies).
- Full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
- ME Technical understanding requirement.
- Member of the GBCSA or SAFMA would be advantageous or in the process of obtaining membership.

**Skills required**:

- Financial / Numeracy Skills - Full understanding of financial principles
- Quality/standards awareness and implementation - as per contractual requirements
- Knowledge of Contract management - SLA’s/KPI’s, Compliance
- Above average Computer Literacy - Excel, Word, PowerPoint
- People Management - HR principles, performance management
- Leadership - coaching and mentoring skills.
- Presentation Skills
- Problem solving
- Negotiation
- Conflict resolution
- Analysis of data trends
- Innovative
- Ability to interpret Maintenance plans, condition assessment of structures and fixed assets.

**Knowledge required**:

- Knowledge of Integrated Facilities Management Services (IFM)
- Commercial Acumen a must
- Workable technical knowledge
- Project Management Principles
- Sales and Growth targets
- Knowledge of Company policies and procedures
- Administration principles and reporting
- Workable knowledge of statutory requirements
- Knowledge of cost budgeting and control
- CMMS and CFMS Knowledge

**Competencies required**:

- Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude"
- Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial.
- Ability to chair a disciplinary enquiry

**Interface / relationships with**:
Other Key Positions:
Executive Leadership, CBX Senior Leadership, Country Leadership, Enterprise Leadership, Excellerate Services Leadership, MEP Services Leadership, Account Teams, Support teams (Finance, HR, IT, EHS)

**External Parties (Clients, Enterprise Teams)**
Client Structures

Enterprise

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