Chief Digital Transformation Officer

2 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Drive and lead digital transformation initiatives by leveraging key capabilities such as technology design, process engineering, architecture and engineering, quality engineering, fraud architecture, R&D special projects, cloud and on-premises architecture, and technology strategy.

**Job Description**:
Strategy Formulation and Execution- Identify strategic role players and stakeholders and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.- Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of the business strategy against the strategic objectives, targets and shareholder expectations.- Set and oversee the execution of the business strategy, with enablement capability across the Business Unit.- Translate the broad business lines strategy to drive the alignment of and integration of strategy across the value chain.- Develop and execute a comprehensive digital transformation strategy aligned with the bank's overall objectives, ensuring effective utilisation of technology to drive innovation and enhance customer experience.

Customer Primacy- Build and sustain a culture that aligns to the customer experience to deliver the target customer experience and financial performance- Contribute as a key ExCo member to the overall agenda internally and with external stakeholders, ensuring that the business line's agenda is appropriately managed and reported to all requisite stakeholders, in particular the Group ExCo.- Display, portray, and translate a deep understanding of market shifts and competitive positioning from a capability insights perspective and devise plans that will support prioritisation efforts.- Provide business insights based on market trends, competitor offerings and global best practices as it relates to the business line- Enable the bank to meet evolving customer needs, drive operational efficiency, and achieve sustainable growth.

Sustainable Growth- Influence, integrate and guide but also meet the business growth ambitions.- Partner with executive bodies (ExCo’s, business lines and functions internally to align on strategic objectives. Translate objectives into delivery pipeline requirements to ensure insights are appropriate and that adequate business ownership and buy-in are created to realise overall strategy.- Through delivery and execution, perform an active role with the mandate to increase the business line's overall contribution to Group performance.

Client-Driven Innovation and Change- Provide input into the overall client experience.- Stay abreast of industry trends and role players and ensure that business line is well positioned to provide competitive and industry-leading products and services.- Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.

Leading Talent- Accountable for enabling people and culture aligned to brand value.- Act as a second-level escalation point for all grievances raised in the functional area.- Determine and analyse attestation, training, and development needs for direct reports, and ensure that these requirements are met.- Ensure appropriate reward and recognition practices for all employees within the team.- Ensure that poor performance is addressed, and relevant corrective actions are implemented.

Operational Effectiveness- Define the business line projects and track and manage the process, understand trends and dynamics.- Drive strategic reporting requirements.- Drive the development and tracking of tactical plans and scorecards and take corrective actions where required.- Orchestrate the necessary process to facilitate regular strategic alignment between Group and the ITO function.- Provide leadership in engagements with regulatory bodies and represent the area of accountability in key industry associations and forums where applicable.- Use insights and knowledge gained from high-level reports and analyse complex comparative information to create scenarios to direct strategic intent.- Lead the design and implementation of technology initiatives, including process engineering, architecture and engineering, quality engineering, and fraud architecture, to optimise operational efficiency and mitigate risks.- Oversee and drive research and development of special projects to explore emerging technologies and identify opportunities for business growth and improvement.- Establish and maintain robust technology design standards and framework to ensure consistency, scalability, and securit

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