Chief Product Officer

8 months ago

Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

**Job Description**:
BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.

WHO YOU ARE
You are a strategic thinker, have sound analytical ability, are a strong collaborator and influencer, and are capable of orchestrating and implementing strategic solutions. You have a good track record for being results-driven with proven leadership skills as a leader at an executive level with proven successes in delivering major industry projects/initiatives. As a decision-maker, you have the courage to think out-of-the-box and the ability to make tough decisions and drive transformation. You also thrive on change and new challenges.

You are proficient in client engagement and communication and have developed a network in the payments industry. You have excellent partnering and influencing skills to develop and maintain relationships with leading industry and business professionals directly involved with the business.

JOB PURPOSE

You are a key member of BankservAfrica’s Executive Committee, reporting directly to the Chief Executive Officer.

As a Chief Product Officer you are required to lead and inspires the internal teams, responsible for product development and management across the broad portfolio of BankservAfrica’s products. You are responsible for setting the strategic direction for the future development of the various products and payments schemes. You work very closely with the Chief Customer and Chief Information Officers to bring value to our customers by successfully delivering innovation and enhancements as per the agreed product roadmaps.

Your main responsibilities will be:

- Accountable for product income statement and profitability
- Strategic planning and management of the BankservAfrica’s product portfolio and BankservAfrica’s payments schemes
- Alignment of Company’s Vision & Strategy with the product development roadmap, in order to establish the company as a trusted payments provider in South Africa and beyond
- Ensure that our cooperative and other Scheme rulebooks are aligned with best practices and serve the objectives of the company and its customers, as well as broadly all South Africans
- Create and present visionary innovations (often in front of strategic stakeholders), strategic product development proposals, as well as comprehensive business cases
- Drive and deliver on market and business development, ideation and prototyping to maximize value to company’s customers
- In collaboration with the Executive Management, identify strategic partnerships, lead necessary contract negotiations and manage those relationships on an ongoing basis
- As required, represent the company with regard to key stakeholders, customers, governments the media and broader payments ecosystem
- Develop, monitoring and enhance relevant KPIs and other measures to determine achievement of the strategic objectives set
- Lead the product management discipline at the company in which you motivate for and achieve continuous improvements
- Responsibility for a long-term sustainable product portfolio and innovative transformation

The Chief Product Officer role will require a presence in Johannesburg, South Africa and may involve travel to other parts of SADC, as well as the rest of Africa and internationally.

You will engage with the following stakeholders:

- Customers (current and prospective)
- Executive Management of BankservAfrica and its Board of Directors
- Customer and Market Development Teams
- Technology Operations Teams
- Project Delivery and Project Management Teams
- Compliance and Risk Management Teams
- Other Departments of BankservAfrica
- Regulators e.g. PASA, SARB
- Decision Makers / Influencers e.g., SABRIC, BASA, Government etc.
- Other international payments market infrastructure providers

Your key responsibilities include:
Product & Scheme Management and Project Delivery Responsibilities
- Accountable for the sustainability and growth in profitability of the product portfolio
- Continuously identify and lead innovation by challenging the status quo of business and industry policies and processes, including the structure and principles of our cooperative and other Schemes
- Project ownership, managing project budgets, scope and timelines
- Develop Product Strategy & Roadmap, drive the development of new enhancements to the existing product line to ensure products/services create value to the customers
- Provide oversight and direction to ensure the maintenance of excellent operations and client service for all the products within the business
- Oversee and direct continuous research, ideation, and prototyping
- Drive the customer value proposition to ensure customers receive a superior business/product service experience
- Ensure Disaster Recovery and Business

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