Senior IT Support Technician

2 weeks ago


Cape Town, South Africa Mayfly Agri (Pty) Ltd Full time

**Minimum requirements for the role**:

- Must have a 3-year tertiary qualification in Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar)
- Minimum 5 years experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role is essential
- Must have strong desktop and network support skills
- Active Directory, Azure AD, Server Management, and network security knowledge will be an added advantage
- Must have experience working with, configuring, and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.), including Network security administration experience
- Experience in Network monitoring (e.g. Zabbix), Firewall management (e.g. FortiGate) and incident management system (e.g. Spiceworks, Remedy, or similar) will be required for this role
- Contributing to continuous improvement of processes, systems, knowledge base, and third-party relationships.
- Ensuring best practices are followed and that all software is safe and appropriately licensed.
- Ensuring security and privacy of computers and network systems.
- Monitoring networks and hardware for unauthorized use.
- Providing regular feedback to clients regarding service request status.
- Documenting common problems on documentation solution.
- Managing Domain Controller (Active Directory, certificate management, DNS, Azure AD Connect).
- Monitoring and securing networks.
- Managing Firewall IPsec tunnel and links.
- Managing IT infrastructure projects.
- Providing technical support across the company, including remotely using Team Viewer, telephone, or Microsoft Teams.
- Managing incidents raised by end users and ensuring all requests are logged, monitored, and tracked using the incident management system.
- Resolving hardware, software (including in-house), and network problems by working with end users, other technical personnel, and external service providers.
- Installing, maintaining, optimising, and configuring software, including Windows operating systems and settings.


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