Service Transition Coordinator
6 days ago
Overview:
NSC Global is currently looking for a **Service Transition Coordinator **to join our growing company.
**Responsibilities**:
**Role Overview**
- Providing administration support to the Service Transition Lead, as well as the Service Transition Manager
- Transferring of information for all Transition orders to the Global Transition Order Tracker document
- Administration tasks shall include, but not limited to - retrieving SO information from various sources such as Navision / supporting documentation, checking that Navision is set up correctly for maintenance, monitoring pipelines of each SO and notifying team members of UAT / risk deadlines
- Conducting MSD and FE checks on SO’s once 5 days into Transition period
- Notifying team of Active P1 Orders reaching day 10 Transition period
- Checking what Transition tasks are required per SO and notifying the team of these requirements, as well as any info missing or actions identified as incomplete
- Notifying the team of any SO’s that are GBP 50 000+ to ensure Transition Clarification Call is scheduled
- Inputting all communication with Team Members and Stakeholders into the Tracker Action Log / Notes section
- Constantly scanning all SO’s for updates regarding status and progress and making changes in the Tracker where applicable
- Conducting cross-checks between MSD locations / SLA’s and Weekly MSD Partner Management Feedback document & notifying Team of any locations or SLA’s not supported
- Conducting CSD checks for SO’s and notifying Team if CSD document is not available
- Notifying Team of any new customer’s requiring Org / Branch setup on Navision
- Updating Weekly MSD Partner Management Feedback Database form with feedback received from the Partner Management Team frequently (Transition Lead to request the feedback)
- Weekly Service Transition Report to be sent to Transition Manager including details of all new additions & Completions within the GTOT with record of monitoring of all of the Transition Communication that has taken place within the department for the week
Qualifications:
**_ Technical_**
- Secondary School Education Certificate
- ITIL Certification (desired)
- Microsoft Office Intermediate (Word, Excel, Power Point and Outlook)
**_ Non-Technical_**
- Understanding of Transition, PMO and Support best practice
- Interacting with stakeholders
- Good English communication skills (verbal/ writing)
- Exposure to an outsourced Global IT environment (advantage)
- Quality Orientated
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