Service Transition Specialist

4 months ago

Cape Town, South Africa NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This focus within this role is on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.

**What you'll be doing**

**Key Responsibilities**:

- Implements, runs, governs and controls transition projects / programs from inception through to completion.
- Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
- Plans and facilitates engagement sessions with stakeholders in a service transition project.
- Manages and mitigates service transition risks.
- Manages client and internal escalations as per the standard escalation processes.
- Reports on transition execution against the contracted planning and identify any major issues.
- Ensures handover for service execution and operational readiness validation has been successful.
- Supports new services through an Early-life-support model as required.
- Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
- Manages virtual teams to deliver the planned outcome for transition and transformation projects.
- Manages thorough validation and testing of services provisioned as part of the transition.
- Performs any other related task as required.

**Knowledge and Attributes**:

- Seasoned understanding of the organization's services portfolio and capabilities.
- Seasoned track record of medium to complex Services Transition Management delivery within an IT environment
- Seasoned knowledge of Project and Transition Management governance, frameworks and methodology.
- Excellent ability to communicate and negotiate at a senior-management level.
- Ability to interpret, deconstruct and contribute to contractual collateral.
- Excellent presentation and organization skills.
- Highly analytical and data orientated.
- Seasoned ability to construct plans and schedules within a framework.
- Seasoned ability to look ahead and mitigate potential issues before they arise.
- Seasoned business and commercial acumen.
- Ability to think tactically with an understanding of the operations of a service delivery and operations business.

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent in Information Technology or related field.
- Recognized Project Management certification (PMP, PRINCE2) preferred.
- ITIL certification preferred.

**Required Experience**:

- Seasoned experience within Service Transitioning / Project management.
- Seasoned experience in applying, managing and executing transition management approaches and applicable methodologies.
- Seasoned demonstrated track record of completing successful transitions into a multi-tier delivery organization.
- Seasoned experience in managing stakeholder relationships, including clients and vendors.

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer

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