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Senior Transitions Manager

4 months ago

Cape Town, South Africa Surgo HR & Training Full time

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department.

Basic Function

The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation

The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business

Essential Functions

Will execute transition of processes with end-to-end accountability

Consultants in this practice will be required to work closely with our clients on onsite projects

Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility

The job will involve extensive interaction with business users, senior management, and IT personnel

To lead client engagements, ensuring consistent service delivery

Business development in select accounts

Primary Internal Interactions

**Transitions Reviews**: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team

**Solutioning and implementation design**: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis

**Training and Development**: Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.

**Technical Skills**:
Analytical skills

Problem solving skills

BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment

Domain knowledge in specific vertical

**Process Specific Skills**:
Project management skills

**Soft Skills (Minimum)**:
Communication skills - ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution

Self-starter - there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution

Education Requirements

Graduate / Postgraduate in any stream

PMP, PgMP certification (preferred)

Work Experience Requirements

10+ years of experience, most of which should be in BPO environment

3+ years of the BPO experience should be in Transitions

Should have hands-on experience of migrating processes

Program Management experience of a small to medium size engagement

Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

**Salary**: Market Related

**Benefits**: Medical aid and Pension fund contribution