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Customer Technical Support

4 weeks ago

Johannesburg, South Africa Bio-Rad Laboratories Full time

Overview:
**Overview**:
**How You will make an impact**:

- Minimize instrument downtime by effectively solving problems
- Logically troubleshooting with customers to find the best solution
- Look at trends and traces to assist Field Service Engineers (FSE) to carry the correct parts to solve the problem
- Identify customers that require training and communicate it to Field Application Specialists (FAS)
- Saving unnecessary customer visits by FSE and FAS colleges

**What**
**You’ll**
**bring**:

- An ability to learn new systems quickly and grasp new concepts
- Ability to relate to customers in clinical laboratories and blood banks
- Good communication to customers and colleges
- Ability to prioritize customers according to their needs

**Benefits**:Bio-Rad's biggest asset is its people, and the reason why our Total Rewards delivers programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:

- Life & Accident insurance
- Pension Scheme
- Employee Referral Program
- Annual bonus
- Internet allowance

**Who We Are**: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

**Agency Non-Solicitation**: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.