Contact Centre Trainer/bpo

Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the **CBD of Cape Town** through the appointment of a Senior **BPO / Project Manager** to oversee all functions and controls of existing and new BPO business implemented. Minimum...

This role is primarily responsible for Client Relationship Management at the Program Level and Performance & People Management. **Minimum Requirements**: - 8 years of experience with Life and Annuities Retirement Plan Services × General loans eligibility and Transaction processing × Hardship Withdrawals and High-Risk Transactions × Pension Risk...

**Contact Centre Learnership** Calling all aspiring contact center agents that are willing to work night shift US hours. **Requirements**: Clear communication of the English language both written & spoken. Grade 11 pass Strong desire to learn and develop. Hunger for growth passionate about customer service This is a potential learnership opportunity where...

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

Our client requires a Senior BPO Manager who is passionate about delivering exceptional customer service, and has a strong background in the insurance industry. In this role, you will oversee all functions and controls for existing and new BPO business implementations, focusing on fostering positive relationships with key customers and driving business...

Must have a relevant completed Degree (Preferably Post Graduate) - Minimum 8 years work experience; preferably from BPO background - Should have managed Teams for at least 3 years - Basic knowledge of offshoring technology set-up like Bandwidth utilization - Inbound call center experience is essential - Some level of experience in Back-office transaction...

Responsibilities:Plan, facilitate, and deliver ongoing process training in an international BPO environment.Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals.Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface,...

Our client is looking for a Helpdesk Trainer to join their fast-paced and dynamic team based in Cape Town. **Duties And Responsibilities** - Support management with company induction for new employees. - Coach and support all new contact centre staff. - Provide feedback and quality call monitoring sessions. - Make amendments to the training...

As a Training facilitator you will be directly responsible for the performance of trainees in the training phase. These will include all levels of staff going through initial new hire customer advisor training and upskilling of existing advisors. **Skills and Knowledge** - Minimum Matric - Training qualifications preferable - Successful track record and a...

Job DescriptionThe purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit.The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables and...

**Location**: Cape Town CBD **Salary**: R1.1m per annum (Benefits included - Medical Aid, Pension, Group Life, Disability) **About the Role**: A growing contact centre is looking to employ a Senior Call Centre Manager with BPO experience to support the development and performance of their operation in Cape Town. **Requirements**: 3 Years’ experience...

**Job description** We are looking for a professional, high-performance individual with exceptional leadership, negotiation and client liaison skills, to be responsible for managing and leading a team of agents. **REQUIREMENTS**: - Matric/Grade 12 Certificate - Minimum of 2 year recent Team Management experience in a contact centre (BPO environment...

Another one!! We are growing again, are you ready ? We are looking for our next Quality Lead to support the QA department by using operational expertise to improve and maintain an excellent level of quality and promoting success through proven leadership, analytical thinking, effective reporting & communication skills. The QA Lead is responsible for...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 – 20h00Saturday & Sunday: 09h00 – 18h00Experience is not necessarily required as training will be provided but this will be a...

Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record 

The Digital div. leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability...

Western Cape, CPT - CBD - (Market related, Negotiable) Recruitng for a ICT Manager with Contact Center experience. **5+ years of experience in Contact Centre management.** Solid track record of driving complex projects with many stakeholders to success. Customer services experience. Total Quality Management Experience / ISO9001 Experience in Agile...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....

**Calling all contact center agents that are willing to work night shift US hours.** **Requirements**: - Experience in Sales or Telemarketing. - Experience in Customer Service. - Experience in Sales. - Must have 6-12 months contact center experience or high-end retail. - International BPO experience advantageous. - Correctly manage time during contact...