Assistant Vice President

2 weeks ago


Cape Town, South Africa TrudyQ Consulting Full time

Must have a relevant completed Degree (Preferably Post Graduate)
- Minimum 8 years work experience; preferably from BPO background
- Should have managed Teams for at least 3 years
- Basic knowledge of offshoring technology set-up like Bandwidth utilization
- Inbound call center experience is essential
- Some level of experience in Back-office transaction processing preferred
- P&C Insurance, preferably US
- Strong people management and leadership skills | Process Excellence methodology
- Good cross-functional appreciation and capability to team with relevant others to drive business objectives

***

**Key Focus Areas will include**:

- Formulation & execution of capacity and staffing plans based on medium term business forecast
- Negotiating and finalizing SLAs with the Client - contract negotiation
- Implementing revenue and cost plans
- Establishing a review/ reporting mechanism with the Client
- Developing and approving incentive plans
- Identify and champion black belt improvement projects
- Review the progress of attrition action plans and check effectiveness
- Provide leadership to team of Managers, Asst. Managers and Executives
- Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.

**_This position offers a permanent employment opportunity within a well-known, market leading Call Centre/BPO environment and a competitive remuneration package._



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