Helpdesk Trainer

Our client is looking for a Helpdesk Trainer to join their fast-paced and dynamic team based in Cape Town.

**Duties And Responsibilities**
- Support management with company induction for new employees.
- Coach and support all new contact centre staff.
- Provide feedback and quality call monitoring sessions.
- Make amendments to the training modules.

**Qualifications and experience**
- Matric.
- Valid drivers license.
- 2-3 years in a similar role

**Technical Competencies**
- Good numeracy and literacy skills.
- Good IT skills.
- Strong commitment to delivering customer service.
- Ability to manage multiple tasks in a very fast paced environment.

**Behavioural Competencies**
- Good Interpersonal skills.
- Thorough attention to detail.
- Task driven and delivery focused.
- Ability to prioritise and work under pressure.

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R15,000.00 per month

Application Question(s):

- Have you led a team before?

**Education**:

- Bachelors (preferred)