Yes4youth Programme Service Control Administrator

4 weeks ago

Centurion, South Africa Ctrack Full time

**Ctrack and YES Collaborate to Empower South African Youth**
- Ctrack_, in partnership with _Youth Employment Service (YES)_, is committed to creating diverse workplace opportunities for young individuals. Our joint efforts aim to reduce unemployment rates and empower South African youth by equipping them with essential skills and providing meaningful workplace experiences. These initiatives significantly enhance their prospects of securing long-term employment.

**Why Choose Ctrack?**

At Ctrack, our vision extends beyond the present. We focus on anticipating the future, predicting trends, and staying ahead of the curve. By joining our team, you'll be part of an organization that thrives on innovation, embraces challenges, and shapes the landscape of tomorrow.

**Who can apply?**
- Unemployed youth who **have not previously participated** in the Yes4Youth initiative.
- Aged between 18 and 29
- Must be a South African citizen.
- Must reside close to the workplace area
- Must not have a criminal record.
- Must be able to start employment 1 June 2024.
- Highest Qualification to be Grade 12
- Qualification aligned to the position would be an advantage

**Duration?**

12-months

**How much will you earn?**

R4900 stipend monthly

**Responsibilities**
- To receive new requests for installations from the New Business and Contracts Department
- To efficiently schedule all customer requests to ensure that Technicians' time and knowledge is optimally used.
- To consistently monitor progress of all calls logged and scheduled.
- To liaise with control room to test customer vehicles when required.
- Ensure 100% of jobs are allocated to technicians.
- Ensure all internal systems are used to allocate work to technicians.
- Ensure all necessary information is captured and updated on the system.
- To ensure that all information is logged or processed on the in-house systems with a 100% accuracy.
- To check warranties and to follow up on worksheet to ensure accurate invoicing.
- To complete all office administration efficiently.
- To receive customer calls and provide assistance where possible to ensure query resolution.
- To strictly adhere to all Departmental and Company Policies, Procedures and SOP's.
- To complete any other task or duty management may reasonably expect of you.

**Closing date: 14 May 2024

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