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Insurance Claims Consultant

4 months ago

Johannesburg, South Africa Trafalgar Property Management (Pty) Ltd Full time

Trafalgar is the leading property rental agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar has a wide selection of homes to rent, to suit all budgets, tastes and areas. Trafalgar offers full-service sectional title and home owners association (“HOA”) property management services across South Africa. A strong focus on accurate budgeting, detailed financial management reporting and governance excellence underpin Trafalgar’s property management services. Trafalgar Financial Services (“TFS”) is a boutique financial services company specialising in a range of property financial services products, targeted at residential estates and complexes across South Africa. Trafalgar Financial Services (“TFS”) is an authorised financial services and credit provider with a specialist property finance focus.

**Purpose & objectives of the role**:

- Registration and processing of Insurance Claims
- Accurate and timeous processing of new claims
- Appointing of contractors
- Liaising with owners & portfolio teams
- Follow up and feedback provided to clients
- Payment of claims
- Ensuring a smooth claims process been adhered to at all times, with quick turnaround times

**Role Scope, activities & responsibilities**:

- Consultant to register the claim on the insurance system
- Make outbound call to the unit owner
- Verify that a claim has been registered
- Consultant to advise the owner & contractor of the excess applicable
- Consultant to send the quotations for damages to the insurer for approval
- Follow up with insureer for approval & inform contractor to proceed
- Communicate a date and time with the owner on which the contractor will attend
- Arrange payment for the contractors invoice
- Finalize the claim on the insurance system
- Weekly feedback to be provided

**Skills required**:

- Effective communication skills
- Ability to manage time effectively and work under pressure
- Strong leadership skills
- Ability to work within a team environment

**Minimum Requirements**:

- 4+ years experience as an Insurance Claims Consultant
- Insurance credits
- Matriculation
- Own transport
- License
- Excellent computer skills

Please use Reference**:ICC08/23