Senior Manager- Channel Operations
2 weeks ago
Senior Manager - Channel Operations
We're your dream GTM team
Mimecast is a largely Channel focused company and transacts the majority of its revenue via IT Channel Resellers and Managed Service Providers (MSPs). In this role you will be overseeing a team of Channel Operations professionals to support the EMEA channel sales team and partner community by guiding channel operations functions, contributing to corporate-led operational process-improvement initiatives, fostering Channel Account Manager (CAM) relationships to support their focus on revenue generation, and supporting partner-facing program workflows and systems to support the channel transactional processes. You'll play a pivotal leadership role with many stakeholders across the Mimecast business, including Channel Marketing, Business Systems, Business Intelligence, Customer Success, Legal and Channel Sales and Sales.
We are looking for a meticulously organized and process-driven individual who is a critical thinker that can execute lead a team on achieving daily tasks as well as create, guide or management strategic initiatives at the theater or global level.
**Responsibilities**:
Business -As-Usual:
- Manage a team of Channel Operations Analysts and Specialists who support Channel Management, Channel Account Managers and Sales teams with general Channel Ops related queries (facilitated via the Channel Ops Support case management platform - Zendesk)
- Assist with the administration of Partner facing systems (Partner Portals, etc.) and drive process improvement initiatives associated to these systems
- Liaise with Channel Account Managers to manage inbound queries from Partners pertaining to the Partner Portals (administration, access, enablement via demonstrations)
- Consultant for the operational aspects of Mimecast’s partner profitability programs - driving process creation and improvement efforts with Mimecast’s business admins, developers, and other key stakeholders
- Key point of contact for EMEA Channel Management for all matters pertaining to partner legal requirements, operational systems issues, program operations, channel sales compensation, and KPI metrics reporting requirements.
Support Strategic Channel Operations Projects:
- Leads cross functional collaboration with other Mimecast operational teams (L&R, COPs, DBI) to assess and advance projects related to Mimecast’s desire to accelerate business and make it easier for partners to do business with Mimecast.
- Contribute to continuous evolution of partner account and contact hygiene to ensure transactional efficiencies are met
- Provide inputs for stronger partner annual compliance management and execution. This includes managing the annual partner compliance process in conjunction with the greater Channel Ops team
- Strategize and guide, as needed, Mimecast’s Business Systems team with User Acceptance Testing (User acceptance testing) for new product enhancements, system launches and pricing changes
You'll need:
- Ability to lead and mentor a team of 3 or more, Channel Operations Specialists and/or Analysts
- Key influencer with a strong voice to drive and deliver global channel operations change and transformation
- Solid organizational skills and ability to multi-task
- Comprehensive/expert understanding of channel ecosystems including routes to market and distribution
- Has worked in a customer/partner experience function
- Ability to orchestrate and project manage cross functional projects, locally and/or remotely.
- Ability to prioritize and work under pressure
- Critical thinking skills with an interest in trying new ways of doing things
- Attention to detail with a passion for delivering an exceptional level of service
- Participate as a key/contributing member of the EMEA Channel Leadership team
- Track record of meeting and exceeding targets/KPIs
- 3 or more years successfully managing a team
- Experience in similar function for a Technology-centric vendor
- Holds a working knowledge of Tableau (BI tool). Helpful but not mandatory
- Experience with administering a Partner Relationship Management Platform (SFDC Partner Communities etc.)
- Intermediate to expert Microsoft Excel Skills to run key reports
- Can-Do attitude with a willingness to tackle tough projects
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly - and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mim
-
Senior Channel Account Manager
7 days ago
Johannesburg, South Africa Mimecast Full timeSenior Channel Account Manager We're your dream sales team! We are excited to be hiring a Channel Account Manager who will be part of a team responsible for managing the Mimecast Reseller community within the South Africa and Africa region, as well as having their own focus Partner accounts to develop. The role will report directly into the Channel...
-
Senior Channel Sales Manager
6 days ago
Johannesburg, South Africa Measured Ability Group Holdings Full time**South Africa - Gauteng**, Johannesburg - Central (CBD / Roodepoort)** **R480 000 - R600 000** **Our client in the Information and Communication Technology sector is seeking a highly experienced, vibrant, target oriented Senior Channel Sales Manager to join their team.** **Key requirements** *** - **Bachelor's degree** ***: - **Minimum 8 years Channel...
-
Channel Manager: Enablement
7 days ago
Johannesburg, South Africa Nedbank Full time**Job Classification** **Requisition -** 122940**Closing Date** - 17 January 2023**Location**: - Sandton, Johannesburg**Please Note - Preference will be given to Applicants from Underrepresented Groups** - Job Family- Nedbank Wealth Cluster - Nedbank Insurance Business Unit - Distribution (Alternate Channels) functional area- Career Stream- Sales -...
-
Channel Enablement and Management
Found in: Talent ZA C2 - 7 days ago
Johannesburg, South Africa Vodafone Full time. When it comes to igniting a team of trailblazers, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: The Channel Enabler role within the Postpaid CVM and Vodacom Direct area of the Consumer Business unit at Vodacom is a pivotal role focused on driving...
-
Channel Manager: Commercialisation
7 days ago
Johannesburg, South Africa Nedbank Full time**Job Classification** **Requisition** - 122724**Closing Date** - 17January 2023**Location**: - Sandton, Johannesburg**Please Note - Preference will be given to Applicants from Underrepresented Groups** - Job Family- Nedbank Wealth Cluster - Nedbank Insurance Business Unit - Distribution (Alternate Channels) functional area- Career Stream- Sales -...
-
Distribution Channel Manager
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa ABC Worldwide Full timeJob Description The main purpose of this role is managing and optimizing electronic distribution networks across all the properties of the company hotels. The Distribution Manager collaborates with the revenue team and other stakeholders to ensure effective e-distribution management, revenue optimization, and market competitiveness of the company...
-
Channel Manager
4 days ago
Johannesburg, South Africa Omega HR Solutions Full time**Calling all IT Channel Managers for an exciting position based in Rivonia!** **Do you consider yourself somewhat of an IT Product Specialist?** **Do you have at least 5 years' experience in the IT Retail environment?** **A degree in IT would be extremely beneficial with some exposure to business and marketing environments** If you are interested in...
-
Channel Sales Manager
Found in: Talent ZA 2A C2 - 3 weeks ago
Johannesburg, South Africa JeloCorp Full timeJob Responsibilities:Responsible for sales planning, construction, management and maintenance coordination (with relevant department) of photovoltaic inverters, energy storage systems, and other channel partners in South Africa.Responsible for developing customers within the region, coordinating resources, drilling into installers for brand marketing, and...
-
Channel Sales Manager
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa Jelocorp Full timeJob Responsibilities:Responsible for sales planning, construction, management and maintenance coordination (with relevant department) of photovoltaic inverters, energy storage systems, and other channel partners in South Africa.Responsible for developing customers within the region, coordinating resources, drilling into installers for brand marketing, and...
-
Channel Sales Manager
Found in: Whatjobs ZA C2 - 6 days ago
Johannesburg, South Africa JeloCorp Full timeJob Responsibilities: Responsible for sales planning, construction, management and maintenance coordination (with relevant department) of photovoltaic inverters, energy storage systems, and other channel partners in South Africa. Responsible for developing customers within the region, coordinating resources, drilling into installers for brand marketing, and...
-
Specialist: Channel and Event Marketing
3 days ago
Johannesburg, South Africa SYSPRO Full time**Description**: The Specialist: Channel and Event Marketing is responsible for assisting and supporting the development, coordination, and implementation of channel marketing programs and events that promote services or products. This includes managing the co-op funding, marketing guidelines, and event management. **Key Responsibilities**: Supporting...
-
Specialist: Channel and Event Marketing
Found in: beBee S ZA - 4 weeks ago
Gauteng, Johannesburg, South Africa SYSPRO Corporate Full timeSYSPRO Corporate’s job vacancy, Career and Recruitment Job title : Specialist: Channel and Event Marketing jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description The Specialist: Channel and Event Marketing is responsible for assisting and supporting the...
-
Channel Account Manager
3 days ago
Johannesburg, South Africa Mimecast Full timeChannel Account Manager We are excited to be hiring a Channel Account Manager who will be part of a team responsible for managing the Mimecast Reseller community within the South Africa and Africa region, as well as having their own focus Partner accounts to develop. You'll need: - Account Management and/or Sales experience of 5 years + - Channel and/or...
-
Channel Sales Manager
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa FPG Consultancy (Pty) Ltd Full timeDevelop new and manage existing channel partners who are willing to sell the products and solutions by the instruction from headquarter;Promote the Company branding with distributor and partners together;Identify, recruit and on-board new channel partners to build business;Coordinate with partners to identify new business opportunities for revenue...
-
Senior Operations Manager
5 hours ago
Johannesburg, South Africa Liquid Concepts Full time**Company Overview**: Liquid Concepts is a distributor and importer of food products and beverages. We have 3 distribution centers namely Johannesburg, Durban and Cape Town, with 70 employees in total. Liquid concept mission and vision is creating an environment that values innovation, creative thinking and knowledge sharing to reach measurable goals and...
-
Sales & Operations Executive
3 days ago
Johannesburg, South Africa Recruiter Ruth | Performability Recruitment Full timeCalling all Sales and business operations managers! Do you have a thought understanding of distribution channels selling into large retailers? And you come with a strong business acumen in FMCG (preferably in the liquor industry)? You are highly motivated by targets with a track record of achieving set target. A Beverages and Foods private limited company...
-
Channel Sales Manager
Found in: Talent ZA 2A C2 - 3 weeks ago
Johannesburg, South Africa Rory Mackie & Associates Full timeOur client is a well-established importer and distributor of home appliances, personal care appliances, photographic equipment (cameras and lenses), device memory and storage. Responsibilities: Responsible for sales within the photographic and optics (cameras and lenses) channel to all related retail stores.To grow the South African market in sales and...
-
Channel Sales Manager
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa Rory Mackie & Associates Full timeOur client is a well-established importer and distributor of home appliances, personal care appliances, photographic equipment (cameras and lenses), device memory and storage. Responsibilities: Responsible for sales within the photographic and optics (cameras and lenses) channel to all related retail stores.To grow the South African market in sales and...
-
Channel Sales Manager
Found in: Whatjobs ZA C2 - 6 days ago
Johannesburg, South Africa Rory Mackie & Associates Full timeOur client is a well-established importer and distributor of home appliances, personal care appliances, photographic equipment (cameras and lenses), device memory and storage. Responsibilities: Responsible for sales within the photographic and optics (cameras and lenses) channel to all related retail stores. To grow the South African market in sales...
-
Product Channel Manager
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa Flink Recruitment Full timeMain Purpose of the Role:We are seeking a highly motivated and experienced Product Channel Manager to join our dynamic team, focusing on expanding our footprint across diverse markets in Africa. The incumbent will: Play a pivotal role in designing, implementing and overseeing the sales activities of our products. Will work closely with internal and external...