Inbound Customer Service Professionals

2 weeks ago


Cape Town, South Africa SA Commercial (Pty) Ltd Full time

**Core Responsibilities**:
Carrying out Change of Tenancy's on behalf of client.
Resolving billing queries with the Suppliers.
Assisting with planning of meter upgrades and new connections
Escalate any queries with suppliers where the outcome has to be reached at a matter of urgency.
Prioritize customer complaints through.
A prominent understanding on the utilities industry for electric and Gas.
Maintain and build strong professional working relationships with third party contacts to ensure smooth and competent service for the client.
To record and update internal systems with client and customer responses.
To assist Suppliers with query analysis in order to progress queries in a timely matter.

**Skills**:
Strong Excel/Outlook/CRM Skills
Strong communication skills
Competent tracking skills
Attention to detail
Good time management

**Requirements**:
Grade 12 or equivalent
Credit and Criminal Clear
Minimum 1 year UK BPO customer service experience
Minimum 1 year experience within the Gas and Energy Sector
Good command of the English Language
Good Excel Knowledge
Business to Business client liaison experience will be advantageous.



  • Cape Town, South Africa Surgo HR & Training Full time

    **Job Purpose**: Are you as passionate about customers as we are? Do you have strong interpersonal skills, enthusiasm for speaking with people, and a mind for problem-solving? If you love interacting with other people, this is the role for you! Our Customer Care Agents take pride in providing the best customer service support by handling external customer...


  • Cape Town, South Africa Energia Consulting Full time

    First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

  • Multi-skilled servicing Professional

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Old Mutual Full time

    Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural,...

  • Customer Service Agent

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Job DescriptionWe are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels. Key ResponsibilitiesQuery Handling (Inbound/E-mail/Webchat/etc.)Responding to a defined range of customer queries or inquiries, to deliver...

  • Customer Service Agent

    Found in: Adzuna ZA B C2 - 2 weeks ago


    Cape Town, South Africa Adzuna ZA B C2 Full time

    Job DescriptionWe are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels. Key ResponsibilitiesQuery Handling (Inbound/E-mail/Webchat/etc.)Responding to a defined range of customer queries or inquiries, to deliver...

  • Senior Inbound Consultant

    Found in: Whatjobs ZA C2 - 1 week ago


    Cape Town, South Africa Tower Group Full time

    Our client based in Cape Town is looking for a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries. The ideal candidate should be confident, self-motivated and goal-driven. If you think that you are detail-orientated and accurate then this might be the...

  • Senior Inbound Consultant

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa Tower Group Full time

    Our client based in Cape Town is looking for a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries.The ideal candidate should be confident, self-motivated and goal-driven. If you think that you are detail-orientated and accurate then this might be the role...

  • Senior Inbound Consultant

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Cape Town, South Africa Tower Group Full time

    Our client based in Cape Town is looking for a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries.The ideal candidate should be confident, self-motivated and goal-driven. If you think that you are detail-orientated and accurate then this might be the role...


  • Cape Town, South Africa CallForce Direct Full time

    **Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...

  • German Customer Service Support

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Job DescriptionCustomer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.Key ResponsibilitiesCustomer service engagement via incoming calls and respond to email queries Managing reservation, special requests, and complaints from customers via the website Respond to a...


  • Cape Town, South Africa Teleperformance South Africa Full time

    The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services. **Responsibilities** - Responding to Inbound Customers and Colleagues...

  • German Customer Service Support

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    GERMAN Customer Service Agents Required In Western Cape  to Start ASAP!!If you are German -speaking & passionate about exceptional Customer Service, then we would like to hear from you!Job DescriptionCustomer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.Key...


  • Cape Town, South Africa Teleperformance Full time

    Overview: To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business Collect the...

  • German Customer Service Support

    Found in: Whatjobs ZA C2 - 1 week ago


    Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Job Description Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers. Key Responsibilities Customer service engagement via incoming calls and respond to email queries Managing reservation, special requests, and complaints from customers via the website Respond...

  • Customer Service agent

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa CallForce Full time

    Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for...

  • Customer service Agent

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa CallForce Full time

    Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for...

  • Multi-skilled Servicing Professional

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Old Mutual Full time

    Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural,...

  • Customer Service Consultant

    Found in: Whatjobs ZA C2 - 1 week ago


    Cape Town, South Africa Callforce Direct Full time

    Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not...

  • Customer Service Consultant

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Cape Town, South Africa Callforce Direct Full time

    Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for but not...

  • Customer Service Consultant

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa CallForce Full time

    Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for but not...