Multi-skilled Servicing Professional

3 weeks ago


Cape Town, South Africa Old Mutual Full time

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.

Duties and Responsibilities
Deals with client enquiries via telephone (inbound and outbound), email, web chat

First contact resolution of applicable queries/ transactions Deals with first level escalations and complaints Effectively manage customer expectations Processing new and existing business on behalf of customers and advisors

Skills

Call Center Inbound, Call Center Outbound

Education

Matriculation Certificate (Matric) (Required)

Closing Date

29 April 2024

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