Specialist: Knowledge Management

5 months ago

Pretoria, South Africa SABS Full time

**Job Advert Summary**:
**About SABS**

The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in a dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.

**Purpose Statement**

To design, develop, implement and maintain innovative Knowledge Management methodologies, models and platforms to ensure that the respective organisational knowledge management requirements are functional and in line with the organisation’s technology and governance strategies, policies and standards.

**Minimum Requirements**:
Diploma + Advanced Diploma / B-Degree in ICT, IS Knowledge Management, Computer science or a related field.

Oracle Knowledge Management Certified Implementation Specialist is preferred.

Database Management certification is preferred.

ITIL Foundation certification is essential.

8 years’ relevant work experience in knowledge management, particularly on development and implementation of knowledge management frameworks.

4 years specialist experience.

Proven track record of implementing knowledge management frameworks, databases and methodologies within a corporate organisation.

**Duties and Responsibilities**:
**Functional Management**
- Design, develop and implement knowledge management frameworks to facilitate execution of the SABS strategy.
- Implement the knowledge management blueprint to ensure alignment with the organisational strategy, corporate business plan and industry changes and innovations.

**Risk and Compliance Management**
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks
- Support and provide evidence to all internal and external audit and regulatory requirements.
- Maintain quality risk management standards in line with regulatory requirements.
- Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
- Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
- Understand the current functionality of SABS’s business units to ensure that the implementation of the knowledge management initiative enables the business units’ objectives.
- Understand the current SABS levels of strategic and operational capability and actively participate in the development of integrated and aligned knowledge management solutions that will bridge the gap between current and future state capabilities.
- Contribute towards creation and maintaining the Community of Practice Forums to ensure the filtered ideas with valuable return on investment or strategic intent is executed.
- Advise and guide on the best ways to store, retrieve and file organisational information.
- Conduct benchmarking initiatives to align the knowledge management activities in SABS with industry best practice.
- Provide guidance on the dissemination of information (from a knowledge management perspective) best practices for the organisation.
- Guide and implement the governance practices regarding the management of the dissemination of information.
- Conduct knowledge management research and develop and provide appropriate metrics and solutions.
- Develop the knowledge management database and ensure information is stored according to relevant legislation and best practice guidelines.
- Ensure that the knowledge transfer process (inclusive of knowledge creation and knowledge sharing) is structured and transferred as per governance guidelines through various tools, techniques, methodologies etc.
- Collaborate with ICT Architecture in creating and developing the appropriate knowledge management architecture for the SABS.

**Risk and Compliance Management**
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks
- Support and provide evidence to all internal and external audit and regulatory requirements.
- Maintain quality risk management standards in line with regulatory requirements.
- Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
- Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

**Stakeholder Management**
- Build and ma

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