Front of House Manager Luxury Lodge Greater Kruger

3 months ago


Mpumalanga, South Africa HotelJobs.co.za Full time

.

**Requirements**:

- Previous experience in a similar role, preferably in a luxury lodge or hotel setting, is required.
- Experience in customer service, hospitality management, and team leadership is crucial.
- A degree or diploma in hospitality management or a related field is an added benefit.
- Excellent communication skills are essential for interacting with guests, employees, and management.
- Fluency in English is required, and additional languages may be beneficial.
- A strong focus on providing exceptional customer service to guests is vital.
- This includes resolving guest issues, anticipating their needs, and ensuring their satisfaction.
- The ability to manage multiple tasks, prioritize effectively, and ensure that all front-of-house operations run smoothly is crucial.
- As an FOH Manager, they will be responsible for leading and motivating a team of employees.
- Strong leadership skills are necessary to ensure that staff perform their duties effectively.
- Familiarity with reservation and property management systems (PMS) is required.
- Training will be provided for specific systems used by the lodge.
- FOH Managers will be responsible for cost control.
- Basic accounting knowledge is beneficial.
- The hospitality industry often requires working irregular hours, including nights, weekends, and holidays.

This is a live in position



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