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Member Support Assistant

4 months ago

Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

**Job Purpose**:
Provide effective and efficient administrative functions to mitigate vehicle risk in the membership support department.

**Job Outputs**:

- Engagement with members on Insurance confirmation.
- Ensuring replacement policies are in place.
- Capturing of insurance details on the Credit Ease system.
- Outbound calls to members to confirm insurance cover.
- Outstanding short term insurance demand letters.
- Perform document control.
- Day-today handling of inbound queries related to cancelation of insurance cover.
- Ensure all up to date documents are linked on the Credit Ease system.
- Request refunds where replacement policies are submitted.
- Act as first line support to all inbound calls related to insurance confirmation.
- Liaise direct with insurance companies on insurance confirmations.
- Handover of vehicle contracts with no insurance to the Legal team.
- Handover of vehicle contracts where the asset has been written off with no insurance cover or repudiated claims to the collections team.
- Maintain internal and external relationships including members, insurance companies, colleagues and management.
- Complete Individual Development Plan.
- Attend learning and development courses.
- Participate in peer and team learning initiatives.

**Qualifications**:

- Grade 12 with Mathematics and Accounting
- Call Centre qualification is an advantage
- Credit Management or Debt Collection qualification is an advantage.

**Experience**:

- 2 years’ call centre experience (inbound and/or outbound)
- 2 years’ debt collection experience

**Knowledge and Skills**:

- Listening skills
- Communication skills
- Multi-lingual including English
- Excellent communication skills
- Assertiveness and negotiation skills
- Code 8 drivers’ license
- Computer literate (MS office & Excel)
- Sound knowledge of the applicable debt collection and legal proceed