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IT Support Specialist

2 months ago

Centurion, Gauteng, South Africa ARCS Full time
{"Key Responsibilities": "Technical Support

As a key member of the ARCS IT team, you will provide technical support to end-users, ensuring they have the necessary tools and resources to perform their jobs effectively.

  • Provide remote and on-site support for hardware, software, and network issues.
  • Troubleshoot and resolve basic IT issues, escalating more complex problems to senior IT staff when necessary.
Ticket Management

You will be responsible for managing and prioritizing helpdesk tickets, ensuring timely resolution and keeping users informed of progress.

  • Document and track all incidents, requests, and resolutions using the company's ticketing system.
  • Follow up with users to ensure issues have been resolved satisfactorily.
Technical Expertise

You will have the opportunity to develop your technical skills and knowledge, staying up-to-date with the latest industry trends and technologies.

  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Assist with the installation and troubleshooting of operating systems, software applications, and updates.
User Account Management

You will be responsible for assisting with the creation, management, and troubleshooting of user accounts, including email and access permissions.

  • Reset passwords and manage user access to systems and applications as per company policies.
Continuous Improvement

You will have the opportunity to identify opportunities for improving IT support processes and suggest enhancements.

  • Stay updated on the latest industry trends and technologies relevant to the role.
", "Requirements": "Soft Skills

We are looking for individuals with excellent communication skills, both written and verbal.

  • Strong problem-solving abilities and attention to detail.
  • Customer-oriented attitude with a focus on delivering high-quality support.
  • Ability to work independently and as part of a team.
Other Requirements

We require individuals who are willing to occasionally work outside regular hours to support critical issues.

  • Ability to participate in standby support on a roster basis.
  • A valid driver's license and access to reliable transportation for on-site support.
", "Qualifications": "Education and Experience

We are looking for individuals with a diploma or degree in Information Technology, Computer Science, or a related field.

  • 2-4 years of experience in an IT support role.
  • Proficiency in Microsoft Windows and Office 365 environments.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
  • Familiarity with remote support tools and helpdesk software.
", "lang_code": "en-US"}