Tech Officer: Technical Support

7 months ago


Brackenfell, South Africa BCXP Full time

Business unit, Department, Reporting

**Business Unit**: CPS

**Department**: Field Services

**Reports to**: Ops Manager: Onsite Operations (M/S6) Core Description
Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.
Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.
Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
Maintaining good client relations.
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment Certifications Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Full-time Client Based Position Revenue Generating Billable


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