Administrative Coordinator

3 months ago


Johannesburg, South Africa Yebo Fresh Full time

Yebo Fresh is an award-winning online retail e-commerce platform focusing on South Africa’s mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at a highly competitive price point.

We proudly serve families, NGOs, Schools, ECDs, and township retail businesses such as Spazas and fast food restaurants and we are looking to grow.

For **our customers,** using Yebo Fresh means avoiding the hassle, cost, and risk of overcrowded and/or expensive transport, long queues, and carrying heavy bulk goods.

We engage **with entrepreneurs, and our customers** on our platform on a daily basis through field sales agents, supplying credit lines, having WhatsApp conversations, and organizing product deliveries.

These interactions allow us to build extensive qualitative and quantitative insights into the typical patterns, challenges, and critical success factors of township entrepreneurs.

We are now keen to build on this physical & digital infrastructure and to use these insights. We are building an ‘empowerment’ engine for South African entrepreneurs who, as we observe, often struggle in this highly competitive environment and to provide them with education and development opportunities

**Now Hiring: Administrative Coordinator**

**What You Will Do**

An Administrative Coordinator will be responsible for providing admin support and coordination within the Education Development Department. Their role is crucial in maintaining and organizing documents, files, and records. They will assist in data entry and data analysis that's needed for reports and presentations.

**We are looking to create;**
- A more just and equitable society that depends upon more families and households having a stable income in the townships through entrepreneurship development by providing entrepreneurial learning content through coaching, online delivery, on-site training, peer learning, and networking
- Growth of Township SMEs and growing livelihoods through adequate access to finance in the retail industry in collaboration with training and marketing
- Entrepreneurial growth, scale, and support; we are seeking growth beyond traditional models, using technology to educate and through intelligent behavioral software and powerful entrepreneur technology support toolkits

The mission of the project is to reach out to as many South African Township Entrepreneurs as possible to the best possible entrepreneurship education that enables them to contribute towards job creation.

**Administrative coordinator values**:

- Respect
- Honesty
- Creativity
- Open-mind
- Good communication skills

**Administrative coordinator will**:

- Pride themselves in their quality of work and always striving to find better/simpler systems
- Maintain entrepreneur/beneficiary specific information, aligned with team KPIs and tasks
- Provide effective service through all communication channels which include, but are not limited to WhatsApp, phone calls, face to face (if needed) and to bring enquiries to a satisfactory resolution
- Exercise the highest level of integrity when dealing with personal and sensitive information.
- Have a creative mind that seeks solutions to problems
- Fall in love with data and aspire to ensure data integrity

**Key Responsibilities & Duties**
- Coordinate and support Administrative Office and ED Operations
- Organize company documents into updated filing systems
- Maintain accurate compliance standards of legal documents according to criteria
- Maintain a database of entrepreneur information, telephone logs, CRM, and learner feedback and follow up with field facilitators on outstanding information
- Supporting field facilitators by escalating specific queries and support requests with the relevant stakeholders
- Support PMO on any other duties as assigned
- Ensure data integrity is maintained
- Know and understand the POPI act to ensure business is compliant

**KPI’s**:

- Collecting and merging evidence
- Manage database and legal documents
- Responsible for data integrity
- Support all YBL program objectives
- Creating better administrative systems
- Reporting on program objectives

**Education and Skills requirement**:

- Post-secondary education in Administration, Marketing, or another relevant education
- Atleast 1 year experience in administrative position would be an asset
- Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word)
- Knowledge of Google Suites is an advantage

**Experience**:

- Must be comfortable working with large databases and doing most daily work on a computer
- Strong excel proficiency and responding to presentation requests
- Strong planning and organising, ability to see the bigger picture
- Strong attention to detail
- Proactive with can-do-attitude
- Willing to step out of own comfort zone
- Fast learner with the ability to adapt to change quickly
- Familiarity with the township space will be an added advantage
- Must speak English and 2



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