German Assistance Coordinator

6 months ago

Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

**We offer**:
Stability within a reputable global organization.

Comprehensive training covering international best practices and utilizing various training platforms.

21 days of annual leave.

Free basement parking

**Remuneration**:
Basic salary: R22,000.00.

Medical aid coverage (for employees and two dependents, paid by the company).

Retirement Annuity (equivalent to 10% of basic salary, paid by the company).

We are currently seeking proficient German speakers to join our team as Assistance Coordinators (ACOs) within our African Medical Assistance branch. As part of a global company supporting numerous international European insurance providers and their clientele, our Cape Town-based team of 54 professionals upholds exceptional standards in insurance and assistance claims management within an international office setting, collaborating on various global projects.

In this role, you will play a pivotal part in assisting travellers worldwide during challenging situations. Your responsibilities will include liaising with clients, patients, hospitals, ambulance services, tour operators, and other stakeholders to ensure prompt and effective resolution of medical or travel-related needs for insured policyholders.

We are seeking dependable, adaptable team players with strong analytical skills and a solution-oriented approach. For a clearer understanding of the role and our business, please refer to our case studies and other resources.

Coordinate logístical arrangements both locally and internationally to support policyholders facing medical or travel-related challenges.

Collaborate closely with internal and external medical professionals.

**Job Requirements**:
Fluency in both German and English at a professional level.

Proactive mindset and ability to thrive under pressure.

Flexible and receptive to ongoing changes and training initiatives.

Previous experience in Medical Assistance, Insurance, Claims Handling, or Tourism is advantageous.

Matric or higher qualification.

Proficient in Microsoft Office tools.

Willingness to work in shifts, including weekends and evening/night shifts.

Preferred possession of a valid SA visa and FSB registration.

Art der Stelle: Vollzeit

Gehalt: R24.000,00 - R25.000,00 pro Monat

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