Medical Assistance Coordinator
5 days ago
We are a global medical assistance company providing support to international European insurance companies and their travelers. Our team in Cape Town handles insurance and assistance claims with high professional standards.
Salary and BenefitsWe offer a competitive salary of R 22,000.00 per month, including benefits such as:
- Monthly Salary: R 22,000.00
- Medical Aid (employee + 2 kids under 18 years): paid by the Company (R 4,725.00)
- Retirement Annuity Benefit: paid by the Company (R 22,000.00)
- Annual Bonus: R 22,000.00
- Shift Allowances
- Free Basement Parking
- Free Breakfast daily (cereal, yoghurt, muesli, rusks, juice)
- Free Lunches every Friday
- 21 working days leave
- Company Health and Accident Insurance
As a Medical Assistance Coordinator, you will be responsible for assisting and helping travelers worldwide in difficult situations. Your main tasks will include:
Main Responsibilities- Communicate over the phone and via email with policyholders, a worldwide network of medical providers, and our colleagues around the world.
- Coordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations.
- Work closely with medical professionals internally and externally.
To succeed in this role, you will need:
- German speaker with full professional fluency, also in English
- Proactive and performing well under pressure
- Flexible and open-minded to ongoing changes and training
- Previous work experience in Medical Assistance, Insurance, Claims Handling, or Tourism (an advantage)
- Matric or higher
- Competent computer user skills in Microsoft Office tools
- Ability to work in shifts including some weekends and evening/night shifts
- SA VISA secured already, ideally
- FSB registered (a big bonus)
This role is based in Cape Town, South Africa.
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