IT Service Desk Technician

6 months ago


Kempton Park, South Africa ASG Computers Full time

Job purpose

Service Desk Technician providing first-line support to Client Sites using Remote Tools.

Duties and responsibilities
- Validate newly created tickets from all Sources using Validation Matrixes.
- Validate Customer Details (Contact Customer if Required)
- Validate First pass Assessment of Impact and Change if Required.
- Validate First Pass Assessment of Priority and Change if Required.
- Update the detailed description where required.
- Update System Affected.
- Create Tickets for incidents sourced from Monitoring systems. (Where Auto Creation of tickets not enabled)
- Create tickets for sites / Systems that have outages or performance degradation.
- Validate non pinging sites (on monitoring systems) with technicians assigned to sites.
- Contact clients to confirm site status and create associated tickets based upon status.
- Respond to Clients who phone Help Desk Number to report incidents and or request follow-up.
- Create Ticket for new incident / request.
- Inform Client that ticket has been created and is being assigned to a technician.
- Provide Status of Ticket to Client where requested.
- Inform Service Delivery Team Leader of any High Impact / Site outage Tickets logged.
- First Line Remote Support.
- Conduct First line check on new tickets and resolve with remote tools where possible.
- Update ticket with result of check.
- Ensure Ticket Impact / Priority is appropriate and change if required.
- Assign Tickets that require onsite response to Field / Site Engineers.
- Inform Technician that ticket has been assigned via IM Tools.
- Install Systems using Remote tools
- Perform scheduled system checks via remote tools.
- Infrastructure
- Servers
- Networks
- PAAS and SAAS Systems
- Security Checks
- Liaise with external suppliers or vendors on the following:

- Repair of equipment under warranty or maintenance contract
- Troubleshooting of software under warranty or maintenance contract
- Assist Site Dedicated and Field Technicians Where required.
- Update Check-in and Check-out System on Status Daily.
- Update Site Documentation with Changes

Perform In Office repairs and upgrades of Carry-in Devices (Workshop)
- Cost Repair and Communicate via quotation to requester and update Ticket.
- Where Cost rejected, return equipment to requester and update Ticket.
- On Approval received, Order Spares required / Obtain from Internal Stores,
- Conduct Repair / Upgrade
- Test Repair / Upgrade
- Communicates Costs to Admin for Billing
- Release repaired device to requestor on admin approval.
- Escalate to Team Leader - Service Delivery where required.

**Salary**: R10,000.00 - R12,500.00 per month

Application Question(s):

- Have you got a good understanding of Office 365 administration? Example: Licence assignment, Mailbox storage, Mailbox Setup?
- Have you got a good understanding of Network Printers: setting up user profiles on printers to scan and print, installing drivers on the user's computer to connect to a printer?
- Have you got a minimum of 2 years experience as a Helpdesk Technician, supporting 1st line tickets?
- Have you got experience with Domains: Joining a workgroup to a Domain, resetting user passwords, enabling or disabling accounts?

**Education**:

- High School (matric) (preferred)

**Experience**:

- IT Service Desk Technician: 2 years (preferred)

License/Certification:

- (Network+) and (A+ Certification) or similar? (preferred)

Ability to Commute:

- Kempton Park, Gauteng (required)


  • IT Support Technician

    2 months ago


    Kempton Park, South Africa World Of Domains Full time

    IT Technician Responsibilities: - Resolution of IT Help Desk tickets. - VoIP Phone support. - Configure & deployment of 1:1 devices. - Setup and install Network infrastructure. Wired and wireless. - Infrastructure Maintenance: MikroTik, Ubiquiti, Cisco etc. - Installing and configuring hardware and software components to ensure usability. - Trouble shooting...

  • IT Support Technician

    6 months ago


    Kempton Park, South Africa World Of Domains Full time

    IT Technician Responsibilities: - Resolution of IT Help Desk tickets. - VoIP Phone support. - Configure & deployment of 1:1 devices. - Setup and install Network infrastructure. Wired and wireless. - Infrastructure Maintenance: MikroTik, Ubiquiti, Cisco etc. - Installing and configuring hardware and software components to ensure usability. - Trouble shooting...

  • Specialist: Technician

    6 months ago


    Kempton Park, South Africa Motus Corporation Full time

    Lindsay Saker Kempton Park currently has a vacancy for a Specialist: Technician The position will suite someone with experience in the Vehicle Industry. Audi experience would be an advantage. **Purpose** The main purpose of the job is to provide technical and diagnostic expertise within the service department and in doing so, advice colleagues on best...


  • Kempton Park, South Africa Motus Corporation Full time

    **Motus Toyota Kempton Park **currently holds two vacancies for a **Specialist: Technician - Service** Reporting to the **Service Manager,** this position requires someone who will ensure Customer Satisfaction in the service and repair of motor vehicles in a safe and economical manner **Position Overview**: **Specific Role Responsibilities**: - Repair /...


  • Menlyn Park, South Africa Assupol Life Ltd. Full time

    To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems. 1. Provide first line support to users - Register incidents - Provide first line support to user (TCF) - Escalate incident to second line support - Monitor the status and progress towards resolution of all open...


  • Menlyn Park, South Africa Assupol Full time

    Description To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems. - 1. Provide first line support to users- Register incidents - Provide first line support to user (TCF) - Escalate incident to second line support - Monitor the status and progress towards resolution of all...

  • Team Leader

    3 months ago


    Hyde Park, South Africa Sourceworx Full time

    **Job description**: As the Team Leader - Service desk, your job purpose is daily real time management of the team to ensure service levels are met and maintain a high level of customer service. Attend to team related issues. The identification, management and resolution of problems that affect the quality of service to the user/client base. Responsible for...


  • Kempton Park, South Africa Sealed Air Full time

    Based in Spartan, the incumbent of this position will work with the Technical Service Team in the Service and Applications department assisting with full technical services. The duties will involve assistance to the technical team on the following; Responsibilities - The installation of specialized packaging systems equipment in industrial packaging market...


  • Kempton Park, South Africa DG5 HOLDINGS Full time

    Role Description This is a full-time on-site role for a Diesel Technician, situated in Bredell, Kempton Park. The Diesel Technician will be responsible for vehicle maintenance, preventive maintenance, troubleshooting, and maintenance and repair. The Diesel Technician should also have strong customer service skills to communicate effectively with...


  • Kempton Park, South Africa Telebest Full time

    Matric and technical trade essential3 years' experience as a field technician with technical understanding of relevant tools, installations, repairs, maintenanceExperience working on various projects and sitesQuality controlAble to work at heightsForklift license advantageDriver license essentialMUST PASS MEDICAL 


  • Kempton Park, South Africa Professional Resources Partners Pty Ltd Full time

    Position: Field Service CNC TechnicianLocation: East RandBasic salary: R25 000 – R35 000 plus company car, benefitsESSENTIAL DUTIES AND RESPONSIBILITIESMain responsibilities for this position are as follows:Field Service repairs to CNC, LASER and ROBOTPerform Preventative Maintenance Services on CNC machines.Maintain & strengthen relationships with...


  • Kempton Park, Gauteng, South Africa Telebest Full time

    Key Responsibilities:Technical Expertise:Matric and technical trade essential.3 years experience as a field technician with technical understanding of relevant tools, installations, repairs, maintenance.Project Experience:Experience working on various projects and sites.Quality and Safety:Quality control.Able to work at heights.Desirable Attributes:Forklift...


  • Jet Park, South Africa DOCKLEVELLER SUPPLIES Full time

    Full-time Service Technician needed in Gauteng. Jet Park Job description Vacancy available for installation and maintenance technician at a busy materials handling company. Applicant must be a go getter, self motivated, have a valid drivers license and work well under pressure and deadlines. Knowledge of electrical wiring will be advantageous.


  • Kempton Park, South Africa SISOL Recruitment Full time

    Reports directly to me (Managing Director) Would handle the Day to day Job planning, Quotes, Breakdown communication and Planning of the resources. With the support of the planner to plan the Month planned services. All the technicians will report directly to him with the support of the Service Supervisor Engineering or trade as a back round would help....

  • Service Technician

    2 months ago


    Newton Park, South Africa Rubicon Full time

    **Service Technician** We are hiring a Service Technician who will be responsible for customer support, overseeing installations and repairs, and growing sales within the Services Business Unit. **SKILLS & ABILITIES**: - Strong refrigeration, mechanical and electrical aptitude. - Ability to work in both office and plant floor environments. - Ability to...


  • Menlyn Park, South Africa Just Plain IT Full time

    Looking for a technician that has at least 2 years experience with CAT5 and CAT6 network cabling. **Job Types**: Full-time, Contract


  • Kempton Park, South Africa Finding Personnel (Pty) Ltd Full time

    **Job Details**: **Title: Laptop and Desktop Hardware Technician** **Location: Pomona Kempton Park** **Permanent: Yes** **Full time: Yes** **Industry: Electronic Recycling** **Salary / CTC: R 8 000** **Reports to: Head Technician** Our Client is seeking a skilled and experienced Laptop and Desktop Hardware Technician to join their computer...


  • Kempton Park, South Africa Motus Corporation Full time

    **Motus Toyota Kempton Park **currently holds a temporary vacancy for six months for an **Administrator**:Service Advisor** reporting to the **Manager: Service.** This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service. **Position...


  • Kempton Park, South Africa Finding Personnel (Pty) Ltd Full time

    **JOB TITLE: Cellphone Repair Technician** **AREA: Pomona Kempton Park** **INDUSTRY: Electronic Recycling** **SALARY / CTC : R 8000 - R 10 000** **Job Overview**: **Responsibilities**: - Diagnose and repair hardware and software issues on various cellphone models. - Conduct thorough inspections to identify problems and provide accurate cost estimates to...


  • Kempton Park, South Africa Yomi Supply Chain Full time

    Shandong Yomi Intelligent Science and Technology Co. is an industrial leader in the cutting and welding field. We target to build the integrated supply chain with high quality products at competitive prices and offer a complete after-sales service in the local market. **Responsibilities**: Responsible for assembling, dismantling, installing, calibrating,...