QA Manager

**MAIN PURPOSE OF THE ROLE** To provide administrative support to the QA management team and wider campaign. **DUTIES AND RESPONSIBILITIES** **Work distribution** - Ensure that QA evaluators are allocated with daily workload by 8:30 to 9 am. - Monitor and ensure that all campaigns SLAs are achieved and that all agents are evaluated according to...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

Assume overall accountability for the consistent implementation of appropriate standards and measures relating to quality and customer experience. - Support the business operations in ensuring that the quality of work delivered, and all client interactions, meet our customer experience purpose and quality standards by providing relevant, regular, and...

Debt Solutions SA is currently recruiting for skilled Sales Quality Assurance Agents **Purpose of the Role** - Create scorecards as well as providing accurate feedback. - Listening to and assessing calls. - Report on any trends or patterns that may be occurring to relevant management. - Filter information regarding non-compliance to Team Leader/ Senior...

**Introduction of the Company**: HoMii is easy and accessible, it’s a lifestyle driven by technology and wrapped in beautiful, on trend apartments. In the heart of the city, HOMii is literally where it's at. Your HOMii is more than a building. From awesome rooftops and hanging with your crew on the weekend, HOMii also offers chill and work areas to hang...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

Synergy Contact Centre is currently seeking to employ an experienced Quality Assurance Team Manager to join our growing team. The QA Team Manager will be responsible for the day-to-day running and guidance of their team members. The QA Team Manager will also be responsible for setting targets, implement guidelines. Ensure that all members have clarity on...

Job title : QA and R&D Manager - eThekwini (Durban)Job Location : KwaZulu-Natal, DurbanDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries Job Description    Job SummaryGeneral management of the manufacturing department, Quality, R&D, Production, Suppliers & Customers to ensure market competitiveness Key...

**Introduction** Our Client, based in Durban, is looking for a Senior Quality Assurance Manager to join their team. The Senior Quality Assurance Manager will be responsible for managing the design, development, and maintenance of quality control measures ensuring that the standards of the business are maintained. **The successful incumbent will: -** Be...

Job title : QA and R&D Manager - eThekwini (Durban)Job Location : KwaZulu-Natal, DurbanDeadline : March 25, 2025Quick Recommended Links Jobs by Location Job by industries Job Description    Job Summary General management of the manufacturing department, Quality, R&D, Production, Suppliers & Customers to ensure market competitiveness Key...

**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

**POSITION**: Quality Assurance & Insights Manager **REPORTS TO**: Centre of Excellence Executive **BASED IN**: Durban, Mount Edgecombe A fantastic opportunity exists for a highly experienced **Quality Assurance and Insights (QA&I) Leader** to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering...

**MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team. **DUTIES AND RESPONSIBILITIES** **To ensure customer satisfaction through monitoring agent interaction with the customer.** - Collate and distribute send reports - Liaise with sales departments - Analyse and monitor sales agent trends - Audit sales and...

Quality Assurance & Insights Manager Call Centre BPO Durban - Kwa Zulu Natal - South Africa A fantastic opportunity exists for a highly experienced Quality Assurance and Insights (QA&I) Leader to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering all aspects of the QA&I plan, ensuring the...

**Job Advert** **What you’ll be doing in this role** - Leading, developing and coaching a team of Quality Analysts/Team Leaders - Managing team performance in line with objectives and metrics - Delivering/overseeing QA induction training and accreditation, check the checker activity on QA and QA coaching - Leading/overseeing account Quality calibration -...

**Other** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: **What you’ll be doing in this role** - Leading, developing and coaching a team of Quality Analysts/Team Leaders - Managing team performance in line with objectives and metrics - Delivering/overseeing QA induction training and accreditation, check the checker activity...

**JOB ROLE**: To lead and support a team of Quality Team Leaders. To influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing, and motivating through agent population. The key areas of focus are business and client KPI delivery, improving results through performance management and coaching whilst...

Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

DUTIES AND RESPONSIBILITIES: - Responsible for in house QA function - Implementing QA processes and best practice to ensure brand specifications and quality requirements are met - Instructing and co ordinating with suppliers on making up samples - Measuring, fitting and approval of all samples against brief/requirements - Assisting cmts with required...

Huntswood is looking for a dynamic Operations Leader to join our Team ! - Oversee TL and advisors. - Drive Performance - Drive QA - Accountable for deliverables - Maintain excellent Customer Service - Execute strategies to improve the teams overall performance. - Conduct Performance Reviews - Focused on generating high levels of KPI attainment. - People...