Quality Manager
2 weeks ago
**JOB ROLE**:
To lead and support a team of Quality Team Leaders. To influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing, and motivating through agent population.
The key areas of focus are business and client KPI delivery, improving results through performance management and coaching whilst creating an operating environment where people want to work.
Self-motivated and clearly demonstrates required standards and leads from the front.
**JOB RESPONSIBILITIES**:
- To communicate effectively and professionally with all relevant stakeholders in the business
- To display professionalism in all correspondence with internal and external clients/colleagues
- To work closely and support all relevant stakeholders
- Ensure work sent out is accurate, neatly aligned, clear and concise in form of electronic communication
- To drive performance and motivation within teams
- To be accountable for all team related matters
- Manage the team to ensure targets are met
- Performance Management
- Routine checks on all individuals within the team
- Absenteeism and Attrition control
- Coaching to increase agent competence on developmental areas, stored and accessible for review
- Identify and resolve conflict effectively whilst maintaining a diplomatic approach
- Effective self-management
- Displays good organizational skills
- Excellent time management: timeous submission of reports/requests
- Adhering to deadlines
- Self-development and development of team through weekly health checks and 1-2-1s
- Up-skill and cross-skill team members
- Be a pro-active thinker
- Analytical thinking
- Strong attention to detail
- To find ways to streamline processes JOB REQUIREMENTS:
- Experience in the QA department is a must
- Previous QA Manager experience is a must, with proven track record
- Knowledge of company policies and procedures
- Ability to work shifts
- Flexibility to work at both sites (CBD/Umhlanga)
- Good people skills with the ability to motivate and gain peoples buy in
- Good Communication skills
- Knowledge of Microsoft Office
- Matric is essential
**Job Types**: Full-time, Permanent
**Salary**: From R18,000.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- QA Manager: 3 years (preferred)
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