Team Manager: QA

We are recruiting for QA Agents and QA Team Leaders. - You MUST have International experience within a call centre environment - QA experience is advantageous as an a QA agent or QA Team Leader - Energy (Gas &Electric ) experience advantageous We offer: - Basic Salary - Performance bonus - Permanent Contract of employment AND more. **Salary**: R5,250.00 -...

Synergy Contact Centre is currently seeking to employ an experienced Quality Assurance Team Manager to join our growing team. The QA Team Manager will be responsible for the day-to-day running and guidance of their team members. The QA Team Manager will also be responsible for setting targets, implement guidelines. Ensure that all members have clarity on...

**MAIN PURPOSE OF THE ROLE** To provide administrative support to the QA management team and wider campaign. **DUTIES AND RESPONSIBILITIES** **Work distribution** - Ensure that QA evaluators are allocated with daily workload by 8:30 to 9 am. - Monitor and ensure that all campaigns SLAs are achieved and that all agents are evaluated according to...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

Debt Solutions SA is currently recruiting for skilled Sales Quality Assurance Agents **Purpose of the Role** - Create scorecards as well as providing accurate feedback. - Listening to and assessing calls. - Report on any trends or patterns that may be occurring to relevant management. - Filter information regarding non-compliance to Team Leader/ Senior...

**Introduction of the Company**: HoMii is easy and accessible, it’s a lifestyle driven by technology and wrapped in beautiful, on trend apartments. In the heart of the city, HOMii is literally where it's at. Your HOMii is more than a building. From awesome rooftops and hanging with your crew on the weekend, HOMii also offers chill and work areas to hang...

LOCATION- South Africa DurbanJOB SKILLS QA/QCTYPE ContractJOB ID - 152887SALARY - Negotiable**FUNCTION: QA /QC INSPECTOR (OFFSHORE)** **DISCIPLINE: QA / QC** **LOCATION: EQUATORIAL GUINEA** **DURATION: CONTRACT** **SALARY: MARKET RELATED** **"TRS has an urgent requirement for a qualified CSWIP Level 3 OFFSHORE QA / QC INSPECTOR to join our client’s...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

**MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team. **DUTIES AND RESPONSIBILITIES** **To ensure customer satisfaction through monitoring agent interaction with the customer.** - Collate and distribute send reports - Liaise with sales departments - Analyse and monitor sales agent trends - Audit sales and...

**DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to QA Team Leader - Document and maintain scorecard on all assessments conducted - Ensure that you meet quantity...

**DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to QA Team Leader - Document and maintain scorecard on all assessments conducted - Ensure that you meet quantity...

We are looking for a highly skilled Senior QA Tester to join our team at Hollywoodbets. As a key member of our Purple Team, you will be responsible for ensuring the highest quality standards are met in our online betting platforms.Responsibilities:Testing and evaluating software applicationsIdentifying errors and providing feedbackMaintaining all current...

Key ResponsibilitiesAs an Operations Manager at our Large Meat Processing Plant, you will be responsible for:Implementing and enforcing SHEQ policiesEnsuring adherence to company production and QA policiesMinimizing stock shrinkage through effective inventory managementThe successful candidate will possess:A related three-year qualification in Food Sciences...

Job title : QA and R&D Manager - eThekwini (Durban)Job Location : KwaZulu-Natal, DurbanDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries Job Description    Job SummaryGeneral management of the manufacturing department, Quality, R&D, Production, Suppliers & Customers to ensure market competitiveness Key...

**Introduction** Our Client, based in Durban, is looking for a Senior Quality Assurance Manager to join their team. The Senior Quality Assurance Manager will be responsible for managing the design, development, and maintenance of quality control measures ensuring that the standards of the business are maintained. **The successful incumbent will: -** Be...

Job title : QA and R&D Manager - eThekwini (Durban)Job Location : KwaZulu-Natal, DurbanDeadline : March 25, 2025Quick Recommended Links Jobs by Location Job by industries Job Description    Job Summary General management of the manufacturing department, Quality, R&D, Production, Suppliers & Customers to ensure market competitiveness Key...

Our Client in the Financial Services sector, is looking to employ a Team Manager for their Durban based Call Centre operations. This exciting opportunity exists within the sales department and will be based in the Durban, reporting to the Call Centre Manager. **Minimum Requirements**: - Matric - Degree or National Diploma - Minimum of 5 years’ work...

We’re on the search for a vibrant, self-disciplined Team Leader who will be responsible for managing a team of associates in our Quality Assurance department; to ensure that operational targets are met while ensuring an excellent customer experience. **a day in your life?** **Leadership & People Management**: - Manages a team of CALL CENTRE agents to...

**POSITION**: Quality Assurance & Insights Manager **REPORTS TO**: Centre of Excellence Executive **BASED IN**: Durban, Mount Edgecombe A fantastic opportunity exists for a highly experienced **Quality Assurance and Insights (QA&I) Leader** to join an innovative, complex, and rapidly growing BPO business. The role holder will be accountable for delivering...

**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...