Quality Manager

5 months ago


Durban, South Africa Webhelp Full time

**Job Advert**

**What you’ll be doing in this role**
- Leading, developing and coaching a team of Quality Analysts/Team Leaders
- Managing team performance in line with objectives and metrics
- Delivering/overseeing QA induction training and accreditation, check the checker activity on QA and QA coaching
- Leading/overseeing account Quality calibration
- Ensuring day-to-day Quality expectations and requirements are met and delivered on time
- Collating informative Quality performance reporting including root cause analysis and opportunities for improvement

**Experience and qualifications**
- Minimum 2 years’ leadership experience with at least 12 months’ experience within contact centre Quality role/environment
- Experience of working with & embedding quality frameworks and standards
- Able to collate informative Quality performance reporting including root cause analysis
- Experience of working with and influencing stakeholders at a senior level
- Ability to effectively manage multiple tasks, work at pace and flex approach when required - both virtual and on site
- Experience of working with customer metrics such as NPS and Csat
- Self-motivated and able to work both independently and as part of a team - both virtual & on site

**What’s in it for you**
- Lead a dynamic team in a fast-paced environment
- Work with industry-leading experts
- Opportunity for growth and development
- Competitive salary and benefits package
- Make a real impact on our Quality framework and standards

Please note that the appointment will be made in line with the company’s EE Plan.

Job Reference: SA02903


  • Quality Manager

    5 months ago


    Durban, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is looking for a Quality Manager to join their team, who will be responsible for overseeing all aspects of quality assurance, control, continuous improvement, and regulatory compliance within the organization. **Responsibilities**: - Develop, implement, and maintain quality assurance procedures and systems to ensure compliance with regulatory...

  • Quality Manager

    5 months ago


    Durban, South Africa Abantu Staffing Solutions Full time

    The purpose of the job is to ead external quality and projects for the business unit and support in co-ordinating SHE compliance. **Minimum Requirements**: - National Diploma in Quality Management or Engineering - National Diploma in Safety Management or relevant experience in SHE management - Trained Auditor ISO 9001;2015; IATF 16949:2016 & VDA 6.3:2016 -...

  • Quality Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa HR Matters Full time

    Job Title: Quality ManagerJob Summary: We are seeking a highly skilled Quality Manager to oversee the quality control process in our high-volume manufacturing environment. The ideal candidate will have experience in quality assurance, process engineering, and team leadership.Key Responsibilities:Ensure quality standards are met and maintained throughout the...

  • General Manager

    6 months ago


    Durban, South Africa Quality Connect Staffing Full time

    Operational Management:Develop and implement strategies to optimize production processes, improve operational efficiency, and ensure on-time delivery of products.Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.Collaborate with cross-functional teams to streamline operations, reduce...

  • Quality Manager

    5 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you find yourself constantly looking for ways to be more efficient, pride yourself on exceeding expectations and value quality over quantity then the role of Quality Manager at Concentrix could be your calling! We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you...

  • Quality Manager

    1 month ago


    Durban, South Africa Jobted ZA C2 Full time

    Duties: - Ensure First off, Last off, and Patrol Inspections are completed and documented. - Ensure Quality Engineering is represented at all Feasibility Studies - Ensure adherence to the HRD plan and BBBEE requirements - Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and...

  • Quality Manager

    5 months ago


    Durban, South Africa Kerry Full time

    **Requisition ID** 50842 **Position Type** FT Permanent **Recruiter **#LI-TS1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • Quality Manager

    2 months ago


    Durban, South Africa HR Matters Full time

    Duties:Ensure First off, Last off, and Patrol Inspections are completed and documented.Ensure Quality Engineering is represented at all Feasibility StudiesEnsure adherence to the HRD plan and BBBEE requirementsContribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve...

  • Quality Manager

    2 months ago


    Durban, South Africa HR Matters Full time

    Duties: Ensure First off, Last off, and Patrol Inspections are completed and documented. Ensure Quality Engineering is represented at all Feasibility Studies Ensure adherence to the HRD plan and BBBEE requirements Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve...

  • Quality Manager

    5 months ago


    Durban, South Africa Ison Xperiences Full time

    **Customer Excellence** - Demonstrates a desire to meet customers’ needs. - Listens to what customers are saying and asks questions as appropriate. - Customer excellence is the ability to demonstrate a desire to understand the customers’ needs. - Is pleasant, courteous and professional when dealing with internal and external customers. - Responds to...

  • Quality Manager

    5 months ago


    Durban, South Africa BASF Agricultural Specialities (PTY) Ltd. Full time

    **JOIN THE TEAM**: We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop...


  • Durban, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Job Requirements:As a key member of our team at Farm Manager SA, we are seeking a highly skilled Crop Production Specialist to join our agricultural operations. The ideal candidate will have a strong background in agriculture, with a focus on crop production and management. Key Responsibilities:Manage and oversee crop production activities, including...


  • Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full time

    Quality Manager RoleAbantu Staffing Solutions is seeking a Quality Manager to lead external quality and projects for the business unit.Key ResponsibilitiesDevelop the Total Quality Strategic Plan and ensure implementation for the Business Unit.Manage requirements related to Quality and other standards (IATF 16949:2016, ISO 9001:2015 & VDA 6.3:2016).Drive...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Job Title: Quality Assurance ManagerReporting to: Engineering ManagerJob Purpose:Ensure quality compliance to various standards and company procedures through effective supervision of the Quality department.Critical Success Factors:Internal Quality Management:• Monitor and implement internal quality strategy i.e. internal defects, INCRs;• Maintain QMS...


  • Durban, South Africa Armstrong Appointments Full time

    It is the primary role of the Quality Manager to review, design, develop, implement and maintain the quality management system at an institutional level within the CHE, HEQC and other national and international quality assurance frameworks. The role of Quality Officer is mainly to work closely together with the Quality Director in establishing a quality...


  • Durban, KwaZulu-Natal, South Africa E2E Staffing (PTY) LTD Full time

    Job Title:Quality Assurance ManagerAbout the Role:We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at E2E Staffing (PTY) LTD. The successful candidate will be responsible for leading and managing a team of Quality Inspectors, ensuring that our products meet the highest quality standards.Key...


  • Durban, KwaZulu-Natal, South Africa TalentCru Full time

    Job Title: Quality Assurance ManagerJob Description:TalentCru is recruiting an experienced Quality Assurance Manager to oversee quality processes in the Automotive Manufacturing industry. The ideal candidate will have a strong background in quality management, with experience in supervising quality teams and ensuring compliance with industry standards....


  • Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Job Title: Quality Assurance ManagerReporting to: Manager, Quality AssurancePronel Personnel is seeking a Quality Assurance Manager to lead the quality assurance function in our client's laboratory. The successful candidate will be responsible for ensuring the quality of our client's products and services by developing, implementing, and maintaining quality...

  • Quality Manager

    1 month ago


    Durban, South Africa Jobted ZA C2 Full time

    Youll play a critical role in ensuring product quality by overseeing daily quality control processes, managing inspection reports, and maintaining standards throughout the production cycle from First Fits to Bulk Production. You'll handle quality checks for samples, lab dips, and strike-offs, ensuring compliance with specifications. Additionally, you will...


  • Durban, KwaZulu-Natal, South Africa HR Matters Full time

    Quality Assurance ManagerAt HR Matters, we are seeking a highly skilled Quality Assurance Manager to join our team. The successful candidate will be responsible for ensuring the highest standards of quality in our operations. Key responsibilities include:Key Responsibilities:Ensuring First off, Last off, and Patrol Inspections are completed and...